What are the responsibilities and job description for the Global Systems Operations Specialist, Salesforce position at Condé Nast?
Job Description
Location : New York, NY
The primary purpose of the Global Systems Operations Specialist role is to support the Manager, Global Sales Systems who manages the CRM (Customer Relationship Management) tool, Salesforce, used by the Revenue Organization within Condé Nast.
This includes Salesforce day to day end user support, executing against requests submitted by the business to enhance or modify Salesforce and assisting with daily system maintenance spanning from user management to troubleshooting issues encountered by end users.
This role is based out of the US and will report to the Manager, Global Sales Systems. This role will support Condé Nast’s US market and may also interface with Condé Nast’s European markets including the UK, Spain, Italy, France, and Germany as needed.
RESPONSIBILITIES
User Support / ticket response via ServiceNow tool
Test and verify new functionality
Create and distribute release notes to the business
Proactively anticipate internal Salesforce user groups’ business needs
Create and deliver reports to the business
Requirements documentation
Deliver training on new and existing functionality
Maintain training documentation
Collect end user feedback and proactively identify opportunities for improvement
Liaise with Technology and vendors, as applicable, to deliver new functionality
Participate in feature refinement sessions with Tech team
Execute against roadmap initiatives
Support new market launches as needed
KNOWLEDGE, EXPERIENCE, SKILLS
Bachelor’s degree
Minimum 2 years of media planning, ad operations, or other relevant media industry experience
Effective communication, problem solving, and detail orientation
Strong understanding of the inner workings of a digital advertising organization
Ability to orchestrate cross-functional tasks and collaborate across multiple internal teams
Intermediate Excel knowledge desired
First hand experience using Salesforce Sales Cloud
Order Management System experience, a plus (e.g. AdBook)
The expected base salary range for this position is from $73,000-$129,000. Salary offers are based on a wide range of factors including but not limited to relevant skills, training, experience, and education.
In addition to salary and a generous employee benefits package, successful candidates may also be eligible to receive discretionary bonus compensation.
Salary : $73,000 - $129,000
