What are the responsibilities and job description for the PT to FT Grave Shift Dispatcher position at Advance Onsite Protection Security (AOPSecurity)?
Position: Security Dispatcher - Grave shift (PT to FT)
Department: Dispatch Command Center
Job Purpose: Monitor all client cameras to detect response/dispatch emergencies such as fires, alarms, alerts, intrusions, trespassers, and illegal entry into establishments to dispatch patrol supervisor to respond to the client site/property.
Primary Job Function
Monitor cameras and operate radio, telephone, and computer equipment at emergency response centers. Receive and edit reports that are submitted to the system from the guards and supervisors to post to the client portal. Answer phones and dispatch response calls to the patrol supervisors for the client. Monitor all client cameras for alarms, alerts, intrusions, and or trespassers to dispatch to patrol supervisors. Report Editing and Other duties as requested.
Essential Job Functions
Job Purpose: Monitor all client cameras to detect response/dispatch emergencies such as fires, alarms, alerts, intrusions, trespassers, and illegal entry into establishments to dispatch patrol supervisor to respond to the client site/property.
Primary Job Function
Monitor cameras and operate radio, telephone, and computer equipment at emergency response centers. Receive and edit reports that are submitted to the system from the guards and supervisors to post to the client portal. Answer phones and dispatch response calls to the patrol supervisors for the client. Monitor all client cameras for alarms, alerts, intrusions, and or trespassers to dispatch to patrol supervisors. Report Editing and Other duties as requested.
Essential Job Functions
- Determine response requirements and relative priorities of situations, and dispatch units by established procedures.
- Record details of calls, dispatches, and messages.
- Question callers to determine their site client locations, and the nature of their problems to relay the type of response needed to the patrol supervisor.
- Monitor all client cameras, and computer screens, and contact emergency response field units to determine patrol units available for dispatch.
- Receive incoming telephone or alarm system calls regarding emergency response to dispatch patrol units.
- Maintain access to, and security of, highly sensitive and confidential materials.
- Monitor various radio frequencies from guards and patrol supervisors to keep apprised of developing situations.
- Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
- Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Other requests as the job requires
Job Skills
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking - Talking to others to convey information effectively.
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Speech Clarity - The ability to speak clearly so others can understand you.
- Written Comprehension - The ability to read and understand information and ideas presented in writing.
- Written Expression - The ability to communicate information and ideas in writing so others will understand.
Benefits:
- Dental Insurance
- Health insurance
- Life insurance
- Vision insurance