Core Values & Expectations: - Treat all other co-workers with dignity and respect regardless of position.
- Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
- Always be honest. Admit mistakes, learn from mistakes, and move forward.
- Demonstrate an ability to accept constructive criticism and guidance from supervisors.
- Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
- When you don’t know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.
Major Responsibilities/Activities: - Counts down and balances the cage vault at the beginning and end of shift, and balances amounts to the impress bank.
- Sets-up cage equipment prior to opening of cage window.
- Exchanges currency, coin, chips and tokens to customers.
- Completes and signs associated accountability forms.
- Conducts customer even money exchange transactions.
- Redeems coin and completes Jackpot/Fill transactions.
- Has knowledge of federal cash reporting requirements and completes the necessary paperwork to comply with federal currency transaction reporting requirements of Title 31.
- While at an employee only window, cage cashier conducts jackpot and hopper fill transactions and conducts table fill and credit transactions.
- Responsible for maintaining the integrity of the locked fill and credit slip-dispensing machine.
- At end of shift deposits, accumulated tips in the tip box, located in the cage vault.
- Reports and submits all tips earned at end of shift.
- Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations.
- Performs other duties as assigned.
Minimum Requirements: - Preference is given to qualified Santa Ana Tribal Members.
- High School diploma or GED required.
- One year of high-volume cash handling experience required, preferably in a casino cage.
- Some college courses in Banking and Finance or related area preferred.
- Excellent written and verbal communication skills.
- Must be able to read, write, speak and understand English.
- Must have advanced Computer capabilities.
- Must be 10-key capable.
- Knowledge of gaming software systems required with use of IGT software preferred.
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.
- A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
- All employees are required to proficiently use a smartphone for company applications, email, and text.
Essential Mental Functions: The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Must be a detail oriented, organized individual with the ability to multi-task.
- Proven ability to provide outstanding customer service.
- Proven ability to handle conflict situations.
- Must have excellent problem-solving abilities.
- Strong mathematical skills including the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Must have strong analytical skills.
- Must be able to work in a fast-paced environment.
- Must be able to deal with stressful situations in a professional manner.
- Must be a Team Player.
Essential Physical Functions The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk and hear.
- Must be able to lift up to 50lbs.
- Must be able to work at a fast pace and in stressful situations.
- Must be able to maneuver around the office and the facility as needed to collect all necessary materials and documents.
- Physical ability to safely perform the essential job functions of the position.
Equipment Used - Smartphones, computers, timeclocks, and all other equipment assigned to the position.
- Copiers, Fax Machines, and other traditional office equipment.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment.
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