What are the responsibilities and job description for the Service Support Admin position at Advance Scale?
Position Objective:
The primary responsibility of the Service Support Admin is to communicate effectively and productively with the Service Coordinator & Dispatcher, Service Supervisors, Service Technicians, and the various other personnel of the Service Department to fulfill the needs of our customers. This role will also assist other Field Service personnel, Technical Division, and Administrative personnel to coordinate joint activities and exchange information.
Reports to: Service Coordinator/ VP of Sales and Operations
Essential Duties and Responsibilities:
- New customer paperwork
- Quality control and document review
- Make outgoing calls to existing customers to schedule service
- Update customers on ETA’s of techs and follow up for confirmation of work completed
- Maintain communication and update techs throughout the day
- Partner with Service Coordinator & Dispatcher to arrange inspections
- Coordinate parts arrival with scheduling (partner with Purchasing)
- Maintain W&M and WM compliance (weekly/ as occurs)
- Maintain accuracy of Service Agreements/ Maintenance Agreements
- Handle basic customer satisfaction issues
- Dispatch Service Technicians for emergency service calls
Environment:
Duties are performed at the Corporate facility in Lindenwold, NJ. Duties performed may require compliance with OSHA policies and the use of required safety apparel and equipment.
Minimum Requirements:
- Two (2) years of work experience in an Administrative role
- Two (2) years of work experience in a Customer Service
- Working knowledge of a computer word processing program and spreadsheet program (Excel, Adobe, etc.)
- Ability to schedule contract and service calls without assistance.
- Ability to qualify our customers’ needs (environment, capacity, limits, etc.)
- Demonstrate reliability and aptitude necessary to operate all aspects of Service System.
- Ability to comprehend daily requirements of the Service Department.
- Ability to handle multiple tasks at one time.
