Title : Client Service Manager (Company Confidential)
Division : Account Management
Reports To : COO
Summary of Position :
Provides first class service standard for all clients and participation retirees, resulting in an
exceptional service experience. Works directly with client staff to ensure the product quality
delivered to customers and manages the day-to-day responsibilities with their team.
Duties & Responsibilities :
1.Provide daily client point of contact
- Single point of contact for client
- Provide information on eligibility, billing, member and client services
- Perform critical information gathering and interpretation of data concerning
client specifications about products, structure, billing, and eligibility
Design, prepare and coordinate member communications on behalf of clientDevelop creative solutions to client issuesLead client events (at site or virtual) to ensure personalized touch point opportunitiesProvide pertinent reporting to clientsTravel (less than 10%)2. Supports the Advocacy Team
Assist team with questions specific to their assigned groupsOversees age-ins / dis-enrollmentsDisseminate information to team, proved cross team training for changes innew groups
Perform other duties and special projects as assignedHandle escalated calls from members and clientsLicensing & Qualifications
Proficient in Word, Excel and other Microsoft applicationsStrong written and oral English communicationSelf-aware and professionalHigh School diploma or equivalent4 years' experience in roles which are customer facing, client service, sales, operation, benefit administration, project management, or account management experience.2-year experience, specifically focused in healthcare, health insurance, provider billing, client benefit or medical call center-based environment.Preferred Qualifications
Proficient in SalesforceADIP Training and Certificate2 years customer facing, client service, sales, operation, benefit administration, project management, or account management experience in a healthcare or call center-based environment required.
