Program Support Assistant

HYBRID POSITION - WORK FROM HOME SEVERAL DAYS A WEEK (Hybrid Position - Middle Tennessee)

AdvanceCare Health Services, LLC is seeking a compassionate and dedicated Program Assistant to train for the position of Program Manager within our DDA Department. This role is essential for ensuring the well-being and independence of the individuals we serve by overseeing their care and maintaining compliance with state and agency requirements. If you are passionate about advocacy and providing exceptional support services, we encourage you to apply and join our mission to make a meaningful impact in the lives of others.

This is a hybrid role, combining work-from-home flexibility with on-site responsibilities at our Hermitage, TN office as needed.

Applicants must have a valid driver’s license, reliable transportation with an excellent driving record and high-speed internet.

Key Responsibilities:

• Record Management: Ensure all visits, staffing plans, and documentation are accurate, up-to-date, and comply with state and agency standards.
• Audits and Compliance: Conduct site visits and audits on schedule; monitor required drills and community visits, following up as necessary.
• Training Facilitation: Provide pre-service and in-service training to staff as needed.
• Stakeholder Collaboration: Communicate effectively with families, providers, and other agencies on a monthly basis.
• Incident Management: Assist with incident management and corrective action committees, ensuring timely and accurate resolution.
• Policy Enforcement: Enforce company policies and procedures, maintaining full compliance.
• Scheduling and Reporting: Develop and manage schedules for annual drills, appointments, and meetings; provide reports to the Director as required.
• File Maintenance: Maintain and update client files, records, plans, and lists in accordance with company policies and procedures.
• Flexible Availability: Work a flexible schedule, including extended hours and overtime when necessary.
• Additional Duties: Perform other duties as assigned by the Director or as departmental needs arise.

Required Skills and Qualifications:

• Strong interpersonal skills with the ability to work cooperatively and courteously with diverse groups.
• Exceptional organizational skills and the ability to manage multiple tasks and projects simultaneously.
• Self-motivated and able to work independently with minimal supervision.
• Ability to accept constructive feedback and adjust performance accordingly.
• Detail-oriented with strong analytical and documentation skills.
• Professionalism and a positive attitude in handling sensitive situations.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and/or business management software.
• Effective written and verbal communication skills at all organizational levels.
• Flexibility to meet the demands of the role.

Work Environment: This hybrid position allows for several work-from-home days per week, with in-office attendance as departmental needs require.

Minimum Requirements:

• High school diploma or GED equivalent; caregiving and office experience preferred.
• Previous experience in healthcare or a corporate environment is a plus.
• Satisfactory criminal background check.
• Flexibility to adapt and learn in a fast-paced environment.

Join our team and help us deliver exceptional care and support to those who depend on us.

Empowering Team Members to Excel and TOUCH Lives through Continuous Improvement and Technology

Our company is a growing, non-medical, private duty home care organization providing caregiving services to seniors and support to individuals with intellectual disabilities so that they can continue to live in their homes throughout Tennessee. We are an equal opportunity employer and drug-free workplace. We are looking for an independent and self-motivated individual that possesses a high level of energy to join our company.

We will contact qualified applicants within two weeks of submission. All submissions with no resume or cover letter attached will not be considered.

Disclaimer: The preceding job description has been designed to describe the general nature and level of work being performed by the candidate assigned to this job. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required. From time to time other duties may be assigned. Management’s evaluation of your performance is based on your performance of the tasks listed in this job description and these other duties. Management has the right to revise this job description at any time.

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Rate your computer skills from 1 to 10.

Education:

• High school or equivalent (Preferred)

Experience:

• Computer skills: 1 year (Preferred)
• DSP: 1 year (Preferred)
• ECF: 1 year (Preferred)
• Caregiving - Personal: 1 year (Preferred)
• Working with people with developmental disabilities: 1 year (Preferred)
• Working with people with intellectual disabilities: 1 year (Preferred)
• Caregiving - Professional: 1 year (Preferred)
• CLS: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)
• Google Suite: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Hybrid remote in Dickson, Tn 37055