What are the responsibilities and job description for the Dispatching Agent - Customer Service Associate position at Advanced Air?
Are you a skilled Dispatching Agent with a passion for providing top-notch customer service? Advanced Air, the leading HVAC and refrigeration company, is hiring! We're seeking a dedicated full-time Dispatching Agent - Customer Service Associate to join our team in Ft. Myers, FL.
THE BASICS
This is a full-time position with occasional weekends and nights as needed for exceptional customer support. This full-time position offers a competitive salary of $16 - $24 per hour, plus commission and spiffs. We also offer great benefits such as medical, dental, vision, a 401(k) plan, paid holidays, and paid vacation as well as opportunities for growth and advancement.
YOUR DAY
As a Dispatching Agent - Customer Service Associate, you'll be the first point of contact for our valued customers. Your day will involve answering calls, scheduling appointments for our skilled technicians, and managing up to 20 routes efficiently. Your exceptional customer service skills will be on full display as you communicate with both technicians and customers to ensure seamless service delivery.
WHAT WE NEED FROM YOU
- Minimum of 2 years of experience as a Dispatcher
- HVAC experience preferred but not required
- Proficiency in using Service Titan or similar software preferred
Do you have outstanding communication skills, both written and verbal? Are you someone with great organizational prowess and excellent multitasking abilities? Can you provide exceptional customer service? If so, you may be perfect for this position!
ABOUT US
Here at Advanced Air, we pride ourselves on being the best air conditioning company in Fort Myers and beyond. Because we keep the promises we make to our customers, we have more 5-star reviews than any other air conditioning company in Southwest Florida. Regardless of the AC or air quality service our customers need, we've got them covered. With 30 years of experience serving Florida homeowners, they can trust us to take care of all their repairs or installations.
We believe that if you hire good people, you should take care of those people by giving them everything they need to succeed. We offer top pay, generous benefits, training, and opportunities to grow. Plus, we have a great work environment that people want to be a part of!
ARE YOU READY TO JOIN OUR TEAM?
Take the next step in your career with Advanced Air! Apply now using our quick 3-minute mobile-friendly application.
Salary : $16 - $24
