Clinical Operations Manager

The EAP Clinical Manager is responsible for managing and providing services for EAP accounts within the client book of business alongside the Director, EAP Solutions. The EAP Clinical manager is responsible for clinical quality management and supervision of the clinical staff, providing confidential counseling and guidance. Services provided will include counseling services, training and facilitation of workshops, consultation, critical incident response, and program promotion. This role is 90% client facing and consists of 10% administrative duties.

Essential Job Responsibilities

• Maintains a clinical caseload of 30 hours per week.
• Supervision of unlicensed staff and trainees.
• Ensure satisfaction of assigned client accounts and implement quality and cost-effective programs.
• Provide consultation services to managers and supervisors on handling troubled employees at client organizations.
• Provides counseling services to employees and family members of customer organizations.
• Conducts client employee education sessions on a wide variety of topics as needed and makes appropriate referrals coordinated with medical insurance, clinical and financial needs as needed.
• Conduct groups with client employees to cope with change, loss and trauma.
• Provides coverage at Health Fairs and Safety events.
• Presents regular reports to EAP Director as requested.
• Assists the Director, EAP Solutions to promote the growth of Solutions EAP.
• Provides after hours crisis intervention assessment and counseling as needed.
• Provides appropriate referrals coordinated with medical insurance, and clinical, financial cultural and ethnic needs as needed.
• Maintains confidentiality of all clients protected health information and adheres to all HIPAA related policies and procedures.
• Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds.
• Assists Director, EAP Solutions in establishing and maintaining a working environment conducive to positive morale and teamwork.
• Assists Director, EAP Solutions in establishing short and long-term goals that are both measurable and obtainable to meet account requirements and ensure that these expectations are clearly communicated and understood by all staff.
• Assists Director, EAP Solutions in providing training, ongoing feedback, and support to staff.
• Performs other tasks / responsibilities as required to support the business operations.

Education

Experience

Knowledge & Skills

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