What are the responsibilities and job description for the Director of Concierge Services position at Advanced Center for Nursing and Rehabilitation?
JOB: Director of Concierge Services
Advanced Center for Nursing and Rehab is actively hiring a full-time Director of Concierge. for our Skilled Nursing Facility in the New Haven area of CT.
DUTIES:
Advanced Center for Nursing and Rehab is a 226-bed skilled nursing and rehabilitation facility situated in New Haven, Connecticut. We are located right in the heart of New Haven County, in close proximity to Yale New Haven Hospitals. Our size enables a warm, nurturing environment, which allows each resident to maintain his or her individuality. Advanced Center for Nursing and Rehab staff is committed to ensuring the highest quality of care for all our residents, by maintaining each resident’s dignity and independence.
Advanced Center for Nursing and Rehab is actively hiring a full-time Director of Concierge. for our Skilled Nursing Facility in the New Haven area of CT.
DUTIES:
- Coordinate the process of new admissions to the facility in a friendly, compassionate manner.
- Coordinating service-related activities to ensure goals for customer satisfaction, and minimize escalation of any complaints
- Responsible for making facility rounds to engage residents, families, and visitors in conversation while ensuring satisfaction with the care and services we provide
- Working alongside department directors, keeping them informed on any concerns; following-up to ensure they have been resolved
- Be the primary customer service resource for the building and areas where the residents/patients are directly affected.
- Facilitate customer satisfaction surveys to residents/guests and family members where appropriate.
- Assist staff members to ensure the resident’s/patient’s needs are met.
- Communicate with residents and family members to ensure that they are receiving services as requested and to ascertain any additional needs.
- Maintain confidentiality and rights of residents, family members, employees, and facility information in compliance with HIPAA policies
- Customer service skills
- Bilingual (spanish) preferred
- Proficient in excel, word and outlook
- Task oriented
- Long term care experience preferred
- Competitive pay rate and benefits
- Weekly pay
- Direct Deposit
- Great working environment
Advanced Center for Nursing and Rehab is a 226-bed skilled nursing and rehabilitation facility situated in New Haven, Connecticut. We are located right in the heart of New Haven County, in close proximity to Yale New Haven Hospitals. Our size enables a warm, nurturing environment, which allows each resident to maintain his or her individuality. Advanced Center for Nursing and Rehab staff is committed to ensuring the highest quality of care for all our residents, by maintaining each resident’s dignity and independence.
