IT Specialist (MSP)

Job Announcement: IT Specialist w Managed Service Provider Experience

Company: Advanced Computer Technologies, Inc.

Location: 860 Four Rod Road – Berlin, CT 06037

Job Type: Full-Time

Hours: Fully On-Site M-F 8:30-5PM (Please note: this is NOT a remote position and requires physical presence)

About Us:

Advanced Computer Technologies (ACT) is a leading VAR and technology solutions provider specializing in providing enterprise and SMB level equipment as well as managed IT services (MSP) for businesses of all sizes. We are a small, work-friendly company and have been in business for over 25 years. We offer a comprehensive range of IT services, including network infrastructure, cloud computing, cybersecurity, and remote and onsite technical support. Our mission is to help our clients leverage technology to achieve their business objectives efficiently and securely.

Job Description:

We are currently seeking an IT Specialist to join our dynamic team. As an IT Specialist, you will play a crucial role in supporting our clients' IT environments. You will be responsible for upgrading and configuring servers, desktops, thin clients, laptops, printers, wireless access points firewalls, and switches for deployment. You will also assist in deploying new hardware/software and diagnosing/resolving technical issues, providing updates and proactive maintenance both remotely and onsite in the Central Connecticut area. We work with top vendors such as HPE, HP, Dell, Supermicro, Cisco, Lenovo, Meraki, Juniper, Aruba, Ubiquiti, Raritan, Arista, Fortinet, Sonicwall, Synology, Microsoft, etc.

Responsibilities:

· Configure, upgrade and customize new server systems with IPMI hostnames, IP, DNS, RAID, Boot settings and other client specific configuration requirements

· Asset tag, label and enter in our asset management database, all IT equipment shipped and deployed to client sites including generation of inventory, warranty and shipping reports

· Provide technical support and troubleshooting to clients, both remotely and on-site.

· Diagnose and resolve hardware and software issues, including servers, workstations, networking equipment, and peripherals.

· Install, configure, and maintain Windows servers both physical and virtual, manage stand-alone servers and domain controllers, administer Active Directory in a domain environment.

· Perform proactive system monitoring, maintenance, and patch management.

· Implement and manage backup and disaster recovery solutions.

· Conduct regular security assessments and implement appropriate security measures.

· Install, configure, and maintain network infrastructure, including routers, switches, firewalls and wireless access points.

· Collaborate with clients to understand their IT needs and develop customized solutions.

· Keep up-to-date with the latest trends and advancements in IT to provide proactive recommendations and improve service delivery

· Keep current with industry certifications (HPE, Dell, Cisco, Nvidia, Microsoft, CompTIA, etc)

Qualifications:

· Bachelor's degree (preferred) in Computer Science, Information Technology, or a related field (or equivalent work experience).

· A , Network , Microsoft Certified: Windows Server Hybrid Administrator Associate (or old MCSA) certifications preferred or working towards.

· Minimum 1-3 years of experience with at least 1 year of hands-on experience working in a Managed Service Provider (MSP) environment.

· Proficiency in troubleshooting hardware, software, and network-related issues.

· Strong knowledge of Windows desktop and Server operating systems and a foundational Linux knowledge

· Experience with virtualization technologies (VMware, Hyper-V).

· Familiarity with cloud platforms (M365/O365, AWS, Azure) and other cloud-based services.

· Solid understanding of networking concepts (VLANS, ACL) and protocols (TCP/IP, DNS, DHCP).

· Proven track record of delivering excellent customer service and support.

· Industry certifications (e.g., CompTIA A , Network , Security ) are highly desirable.

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal skills.

· Must be physically capable of working in our warehouse and lift, unbox, box and re-package IT equipment (up to ~80lbs), use pallet jack, load IT equipment on pallets, shrink wrap, strap and prepare for pickup and shipping.

· We provide and ship IT equipment to data centers throughout the world. Occasional direct pickup and delivery to New York/New Jersey/Boston data centers will be required.

Benefits:

Small work friendly atmosphere with potential for growth opportunities.

Paid training and funding of industry certifications.

401K and profit sharing available.

Medical and Dental Insurance packages.

Compensation: Competitive with Industry standards and can range from $55,000 -$90,000 depending on certifications and/or experience.

How to Apply:

If you are a talented IT professional with MSP experience and are passionate about delivering exceptional IT support and working for a small workplace, in a work friendly environment, apply to the job posting on the correlated site. Our admins view each job site daily.

If you would like to message us directly, submit your resume and a cover letter detailing your relevant experience to info@act-america.com. In the subject line, please mention "IT Specialist with MSP Experience Application." (Please refrain from this option if you have already submitted via a job posting site, as it would simply be a duplicate).

We will read and review all applications; however, only candidates selected for an interview will be contacted.

Note: Advanced Computer Technologies is an equal opportunity employer. We value diversity and encourage individuals from all backgrounds to apply.