Administrative Assistant

Advanced Global Communications is a small, family-owned telecommunications company that makes a big impact. Our local and national customers rely on our technical team to resolve phone, data, and security issues. The administrative team plays a vital role in connecting customers to technical services.

We are looking for a full-time customer-oriented service representative. The candidate will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face. The target is to ensure excellent service standards, respond accurately and efficiently to customer inquiries and maintain high customer satisfaction.

* Benefits: Health, Dental and Vision available
* Company pays a portion of the health premium and a life insurance policy for each employee.
* PTO up to 10-days paid time off each year.
*Pay: $18.00 - $25.00 per hour commensurate with candidate’s relevant experience

Responsibilities

• This position is primarily a dedicated Customer Service Rep working with a specific set of customers and Account Managers for their accounts.
• We also work as a team to cover general customer requests for the rest of our Customer Service base.
• With extreme care and accuracy, create quotes, process service requests, order materials, communicate with customer regarding tracking and delays, receive parts, validate invoices for materials, and invoice customer. Maintain multiple spreadsheets to track open orders, back-ordered materials, and open invoices.
• Identify and assess customers’ needs to achieve satisfaction. Offer support and solutions to customers in accordance with the company's customer service policies.
• Provide accurate, valid, and complete information by using standard operating procedures.
• Follow requests to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.
• Collaborate with management teams to stay updated on new products, services, and policies.
• Record customer information within our customer service database.
• Engage with clients in a friendly and professional manner while actively listening to their concerns.
• Open service tickets for customers from email requests and phone inquiries.
• Contributes to team effort by accomplishing related results as needed.
• Other duties as requested.

Required Skills

• Documented experience in customer support or client service role(s)
• Proficiency in Microsoft Office Suite, particularly Outlook and Excel
• Ability to maintain a high level of attention to detail in daily operations as well as under pressure
• Strong phone contact handling skills and active listening
• Strong customer service skills such as the ability to adapt/respond to different types of customers with professionalism
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Preferred Skills

• Familiarity with CRM systems (ConnectWise) and practices
• Familiarity with telecommunications services

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Must be able to pass background check and drug screen
• Must live within 45-minute commute to Prospect, KY

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Prospect, KY 40059 (Required)

Ability to Relocate:

• Prospect, KY 40059: Relocate before starting work (Required)

Work Location: Hybrid remote in Prospect, KY 40059

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $18 - $25