What are the responsibilities and job description for the Field Services Engineer position at Advanced Imaging Services, Inc.?
Job Description : Field Service Engineer (FSE) - Computed Tomography (CT) Diagnostic Imaging
Position Overview : The Customer Service Engineer (CSE) is an adept technical service professional dedicated to servicing AIS customer’s CT diagnostic imaging equipment. This role requires a proactive approach in delivering technical solutions, fostering strong customer relationships, and maintaining the impeccable functioning of CT imaging equipment.
Key Responsibilities :
- Technical Account Management :
- Proactively perform Preventative Maintenance on designated CT imaging equipment.
- Diagnose, repair, and ensure functional system inspections.
- Document parts and sub-components to facilitate alternative sourcing.
- Maintain service logs and generate internal service reports.
- Customer Engagement :
- Engage in daily communications with customers, ensuring thorough follow-up and high levels of satisfaction.
- Handle service delivery issues, conducting root cause analysis for effective problem-solving.
- Collaborate with national and local teams for seamless service delivery.
- Business Development :
- Spot and engage in hidden growth opportunities and sales initiatives such as contract renewals.
- Contribute to the promotion and implementation of AIS growth programs.
Qualifications & Skills :
Educational & Experience Requirements :
Travel & Other Requirements :
Employment Type : Full-time
Compensation : $60,000.00 to $110,000.00 per year
Salary : $60,000 - $110,000