Customer Service Representative / Dispatcher

Description

Are you ready to be the hero of our Service Department?

Diversified Machine Systems (DMS) is on the lookout for a Customer Service Representative/Dispatcher who can dazzle our customers, coordinate with our rockstar technicians, and juggle tasks like a pro. If you're ready to join a dynamic team and make a real impact, keep reading!

What You'll Do:

• Be the friendly voice that answers our customers' calls and saves the day.
• Work your magic by coordinating with our amazing technicians and other departments to get things done.
• Learn the ropes in other departments like Order Fulfillment and Production, because you're a multi-talented superstar!

Responsibilities:

• Answer calls with a smile and create cases faster than a speeding bullet.
• Update cases in Salesforce like a pro, attaching important documents and making sure everything's in order.
• Keep an eye on our Field Service Technicians' workflow and make sure they're on track to save the day.
• Follow up on cases like a detective, ensuring our customers are happy and our technicians are on top of things.
• Handle customer inquiries with finesse, even with the occasional villainous customer.
• Get feedback from our customers and make sure they're feeling super satisfied.
• Team up with our Sales Department to handle incoming requests like a dynamic duo.
• Assist with billing inquiries and make sure everything adds up.
• Grab materials from other departments like a ninja, making sure our operations run smoothly.
• Take meeting minutes like a pro and help us improve our processes like a true champion.
• Help out with inventory inspections because every superhero needs to know what's in their arsenal.

Perks of Joining Our Team:

• A competitive salary worthy of a superhero.
• Health insurance to keep you in top shape.
• Retirement benefits because even superheroes retire (eventually).
• Paid time off to recharge your superpowers.
• Opportunities for growth and development because even heroes keep leveling up.

Qualifications

What You Need:

• Your high school diploma or equivalent.
• Experience in customer service or administration, especially in a technical or industrial setting.
• Skills in Salesforce, Microsoft Dynamics, or similar software (superpowers are a bonus).
• Excellent communication skills, because you'll be our voice to the world.
• Superhuman multitasking abilities and a knack for problem-solving.
• A can-do attitude and a cape (okay, the cape is optional).

Salary : $17 - $20