What are the responsibilities and job description for the Dispatcher/Customer Service Representative (Temporary) position at Capital View General Construction?
Duration: Temporary (At least 2 months, with potential for permanent position)
Schedule: Part-time to start, may transition to full-time
About Us
Mitchell Heating is a trusted provider of top-quality HVAC services in Colorado. We’re passionate about delivering exceptional service to our customers while fostering a supportive and collaborative work environment for our team.
Position Overview
We are seeking a detail-oriented and experienced Dispatcher/Customer Service Representative (CSR) to join our team temporarily, covering a maternity leave. This role will start as part-time with the potential to become a full-time permanent position.
As a key member of our team, you’ll handle dispatching and customer service while also providing administrative support to the General Manager. Proficiency in Service Titan or similar trade software is required.
Key Responsibilities
- Dispatching:
- Coordinate and schedule HVAC service calls and installations efficiently.
- Communicate job details clearly to technicians and ensure timely follow-ups.
- Customer Service:
- Answer inbound calls, address customer inquiries, and schedule appointments.
- Provide updates to customers regarding service status and resolutions.
- Administrative Support:
- Assist the General Manager with scheduling, reporting, and other administrative tasks.
- Maintain accurate records and ensure office operations run smoothly.
- Assisting with QuickBooks Postings
Qualifications
- Prior experience as a Dispatcher or Customer Service Representative in a trade or service industry.
- Proficiency with Service Titan or similar trade management software is required.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Basic bookkeeping skills
What We Offer
- Competitive pay based on experience.
- Opportunity to transition into a full-time, permanent position.
- Friendly and supportive team environment.
How to Apply
If you’re ready to bring your skills and expertise to a dynamic team, we’d love to hear from you! Please send your resume and a brief cover letter to.
Join us and be a part of a team that values excellence and teamwork!
Job Types: Full-time, Part-time, Temporary
Pay: $22.00 - $25.00 per hour
Expected hours: 30 per week
Benefits:
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- No weekends
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $22 - $25