What are the responsibilities and job description for the Healthcare Call Center Representative position at Advanced psychiatry associates?
As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services. Typical phone calls range from interactions with customers who need basic information or to help those with more complex requests.
In this role, you will work in a remote high-volume call center environment and receive / respond to approx. 60-65 incoming calls per day from providers, referral sources and patients. You will collect clinical and demographic information and enter it into our Advanced Psychiatry Associates portal.
Hiring for multiple positions!
Location 100% Remote
Hourly Rate - $21.50 / hr - $23.50 / hr Monthly Bonus Incentive opportunity
Training & Nesting Period 4 to 6 Weeks
Training & Nesting Hours Monday Friday 9 : 00am 5 : 30pm EST
Available Shift After Training & Nesting : Monday - Friday, 11 : 30AM - 8 : 00PM EST
This role is for you if :
You can demonstrate excellent empathy and the patience to deal with difficult callers or complex requests.
You have strong attention to detail.
You can comply with all company policies, including HIPAA / PHI.
You strive to meet / exceed individual performance goals in the areas of : Call Quality, Attendance, Adherence, and other Contact Center objectives.
You are fun to work with! We are looking for team members who bring joy to the work they do.
Qualifications :
High School Diploma or GED.
Minimum 2 years Customer Service experience in a call center environment.
Minimum 1 year of experience working in the healthcare or medical industry with medical terminology.
Ability to navigate dual monitors and multiple applications.
Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening).
Basic PC & Search Engine abilities (for example : use the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back / forward buttons).
Internet Requirements :
Speeds : 2mb / 10mb upload and 10mb / 25mb download or higher
High-speed Internet : Fiber or Cable connection required
DSL, Satellite, Wireless and Hotspot are prohibited due to poor connections
While working, required to hardwire with an ethernet cable
What we offer :
Starting Pay for external hires is $21.50 / hour Monthly Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential.
Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
Advancement Opportunities, professional skills training, and tuition reimbursement
Walgreens Discount - receive up to 25% off eligible items
Great culture with a sense of community
Advanced Psychiatry Associates is a full-service psychiatric facility
that offers a wide range of mental health services. Individuals who live
in Northern and Southern California are encouraged to visit one of our
facilities and talk to the staff to discover what treatment options may
be available to them. The staff at the facility offer genetic testing,
medication management, psychotherapy, and counseling services to all of
their patients. Treatment options for anxiety, depression, bipolar
disorder, and ADD / ADHD are also available. The professional staff have
many years of experience and are capable of providing each patient with
the highest quality of individualized care to ensure they can live life
to the fullest and maintain the quality of life they desire.
Salary : $22
