What are the responsibilities and job description for the Patient Services Representative - Call Center position at Cowlitz Family Health Center?

Job Type

Full-time

Description

Are you a friendly face with a passion for helping others? Cowlitz Family Health Center is a Federally Qualified Health Center looking for a Patient Services Representative to be the welcoming face of our team! In this vital role, you'll be the first point of contact for patients, ensuring they feel valued and cared for from the moment they walk in. If you're ready to make a positive impact in a fast-paced environment while supporting our mission to provide exceptional healthcare, we want to hear from you!

The Patient Services Representative plays a pivotal role in delivering exceptional customer service to patients, both in person and via telephone. This role encompasses a wide range of tasks, including appointment scheduling, patient check-ins, payment handling, data collection, verifying patient eligibility for insurance and healthcare programs, guiding patients and visitors, and carrying out administrative duties.

Central to the Patient Services Representative's role is the establishment of professional and respectful relationships with patients, contributing to their holistic health improvement and enhanced quality of life. The PSR's work environment is fast-paced, requiring a friendly demeanor, a strong dedication to service, adept decision-making abilities, and the capacity to maintain composure in high-pressure situations.

Monday Through Friday - 8 Hours Per Day; 1.0 FTE

Mission and Values : Cowlitz Family Health Center provides a wide range of services to all individuals, regardless of background or socio-economic status, including medical, dental, family planning, substance abuse treatment, and behavioral health services. We believe every person has value, is worthy of respect, and deserves quality care regardless of their financial situation.

Cowlitz Family Health Center is growing and evolving. We are looking for people who share our vision, want to use their skills to provide exceptional customer service to our patients, and can adapt as we continue to make positive changes.

Cowlitz Family Health Center is a drug-free workplace and performs drug testing consistent with federal guidelines in the Drug-Free Workplace Act of 1988. All candidates who receive a written offer of employment will be required to undergo testing for commonly abused controlled substances.

Benefits : We offer competitive wages and benefits including :

Comprehensive Medical, Dental and Vison Plans - 100% for employee, up to 50 % for spouse / dependent(s) depending on plan

Vacation : 160 hours per year to start, accrued bi-weekly

9 Paid Holidays

Matching 403b Retirement Plan

Flexible Spending Accounts

Life Insurance- $50,000 employer paid

Long Term Disability and AD&D employer paid

Employee Assistance Plans

Tuition Reimbursement

Student Loan Repayment Assistance.

Requirements

High school diploma or general education degree (GED); or equivalent combination of education and experience.

DESIRED EDUCATION, SKILLS AND EXPERIENCE :

1-3 years of previous customer service, administrative support, or office experience. Prefer experience to be in a comparable setting to the position filled.

Proficient in medical, dental, nutrition, behavioral health, or other terminology pertinent to the position and to outpatient social service office procedures.

Basic computer proficiency and ability to learn in-house programs, including EHR system.

Demonstrated ability to work with a low-income, multi-ethnic patient population and relate respectfully and effectively to people of diverse racial, educational, and socio-economic backgrounds.

Must be a confident, self-directed individual who can work within a team as well as independently.

Must demonstrate excellent communication skills, both written and verbal, utilizing concise and comprehensive documentation with strong technical writing and record-keeping skills.

Knowledge of evidence-based preventive health, chronic disease, primary care, behavioral health, dental care, and / or nutrition as applicable to the position

Background in customer service, patient education, and lifestyle risk reduction.

Possess and maintain valid driver's license.

Bilingual English / Spanish preferred.

Salary Description

19.83 - $21.36

Salary : $20 - $21

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Patient Services Representative - Call Center

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