IT Support Specialist

Join Our Team: Committed to Quality and Patient-Centered Care!

Are you a detail-oriented and organized professional looking to make a difference in a healthcare setting? At Advanced Radiology, we are dedicated to providing the highest quality radiology services and continually enhancing the patient experience. We are seeking an entry level IT Support Specialist to join our team and support our mission of excellence in patient care.

Why Join Us?

• Excellence in Care: We uphold the highest standards in patient care and safety.
• Innovative Environment: We embrace continuous improvement and innovation to enhance the patient experience.
• Supportive Team: Be part of a collaborative team that values your expertise and dedication.

Position Summary:

The IT Support Specialist provides first level support to all Advanced Radiology Consultants Healthcare Services customers and clients regarding any IT related issues.  This individual must have the ability to prioritize workload, make decisions, and provide end user support in a professional environment.  As a member of the IT team, you are responsible for all aspects of the corporate infrastructure and application support and development.       

Essential Job Duties and Responsibilities:

• Troubleshoot and resolve software, hardware and peripheral issues, soliciting assistance from Applications Support and Infrastructure teams when needed.  
• Must be able to communicate effectively and professionally with users at various levels in the company from operational staff and medical personnel, to executive management.
• Communicate the status of problems and resolutions to users and management as needed.
• Log calls and resolutions in the incident tracking system and follow up with users to ensure problems were fixed properly and solicit feedback and ideas for the Support Center.
• Ensure accurate documentation of resolution information in the Support Center knowledge management database.
• Tests and deploys new software and procedures, installation, conversion and upgrade activities.
• Provide user support for Microsoft Office products including Outlook, Excel, Word, Access, PowerPoint and Visio.
• Perform initial program load and user-specific setup for standard desktop/laptop configurations.  
• Responsible for setting up, support and maintenance of in-house computer systems, desktops, laptops, mobile devices and peripherals.
• Assist Infrastructure group with user account and file server administration.
• Assist in development and maintenance of IT asset management system.
• Keep peers and manager informed of trends, significant problems, and unexpected delays.
• Must be an advocate of standardization, documentation, and well versed in technical and industry best practices.
• Assist in training program development and the preparation of well-written communications as well as end-user documentation.
• Monitor and report metrics for the ARC Support Team and Help Desk statistics.
• Identify client issues or problems which may require changes to procedures, standards and systems.
• Flexibility of hours required as the business needs demand.  There will also be a need to work weekends on some occasions to meet deadlines and maximize system uptime.

Knowledge, Skills and Abilities:

• Knowledge of PC configuration and Windows operating systems required.
• Experience with Windows Family of Operating Systems and Microsoft Office products required. Experience supporting remote users desired. 
• General knowledge of network operating systems and network topologies and protocols required.
• Experience administering Microsoft 365 desired.
• Entry Level Microsoft and Comptia A certifications preferred.
• Experience supporting remote access technologies such as VPN and RDP preferred.
• Experience with medical software including: PACS, RIS and Dictation applications welcome.
• Experience with the Adobe Creative Cloud and web content management appreciated.
• Understanding of technical and industry compliance standards, such as HIPAA, ITIL.
• Understanding of security protocols and follows business guidelines for dealing with confidential data.
• Some knowledge of telecommunication systems and equipment appreciated.
• Strong troubleshooting and problem solving skills.
• Possess a valid CT Driver’s License and insurance.

Educational Requirements:

• College degree in IT/related field and/or equivalent work experience required.
• 1 years of experience within a professional work environment supporting at least 100 users in a technical support capacity required. 

Qualifications:

To perform this job successfully, an individual must be able to multi-task and perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job.  Rather, they are intended only to describe the general nature of the job.

Work Smart, Live Well: The success of Advanced Radiology is earned every day through our dedication to quality patient care and continual improvement of the patient experience. Our success allows us to enjoy a wide range of benefits designed to support and enhance our lives, both at work and at home.
 

Health Benefits:

• Medical and Prescription Drug Coverage
• Dental Coverage
• Vision Coverage
• Health Savings Account (HSA)  with Matching Employer Contribution 

Additional Benefits:

• Generous Paid Time Off (PTO)
• Paid Holidays
• 401(k) Plan with Employer Contribution
• Annual Profit-Sharing Plan Contribution
• Paid Opt-Out Benefit Option
• Basic Life and Accident Insurance 

Voluntary Benefits:

• Supplemental Life Insurance
• Critical Illness Insurance
•  Accident Insurance
•  Long-Term Disability

Working Smart:

• Flexible Scheduling
• Modality Cross-Training
• CE Tuition Reimbursement
• Certification Fee Reimbursement
• Professional Membership Fee Reimbursement
• Community Event Participation
• Company-Provided Uniform Tops

Living Well:

• Wellness Challenges with Prizes
• Free BJ’s Warehouse Membership
• Employee Assistance Program (EAP)
• LifeMart Corporate Discount Program

Advanced Radiology is an Equal Opportunity Employer, offering outstanding compensation and benefits plans designed to reward and retain exceptional employees. Apply today and join our team of dedicated and caring professionals!