What are the responsibilities and job description for the Customer Service Representative position at Advanced Resources Group?
Benefits : Competitive salary
Flexible schedule
Opportunity for advancement
Job Responsibilities
As a Customer Service Representative, you will play a key role in providing exceptional service to our customers and ensuring smooth order processing. Your responsibilities will include :
Account Management : Set up new customer accounts, handle reinstatements (Standard, eStore, and service accounts), and process denied party screenings.
Order Processing : Manage order entry, processing, and tracking, while ensuring timely and accurate customer service.
Customer Support : Respond promptly to inquiries through phone, email, and customer portals. Provide price and availability information as requested.
Product and Service Support : Enter customer part numbers into cross-reference, process RMAs, and manage compliance standards (J-Sox, REACH, RoHS, Certs of Compliance).
Collaboration : Work closely with the warehouse, material control, sales, and accounting teams to ensure order accuracy and timely fulfillment.
Returns Management : Handle product returns and customer debits / credits in alignment with company policies.
Problem Solving : Address customer concerns, applying problem-solving and conflict resolution skills as necessary.
Product Knowledge : Develop and apply knowledge of lighting products, their specifications, and applications.
Physical Demands
Ability to lift up to 20 pounds if necessary.
Sitting for approximately 80% of the time, with some standing (5%) and walking (15%).
Work Environment
Average room temperature and humidity.
Quiet to moderate noise level within the department.
Qualifications
High school diploma or equivalent.
Minimum of 3 years of experience in Customer Service, ideally in a B2B call center environment.
Proficiency in MS Office and typing.
Excellent verbal and written communication skills.
Ability to maintain a conversation while accurately entering information.
This role is ideal for someone who thrives in a fast-paced environment and enjoys working collaboratively to meet customer needs. If you have a passion for delivering top-notch service and are ready to contribute to a growing team, we’d love to hear from you!
