What are the responsibilities and job description for the Technology Support Specialist position at Advanced RX?
Advanced Rx is seeking a proactive and detail-oriented Technology Support Specialist to join our growing team. In this role, you'll be the first point of contact for all tech-related issues, ensuring our systems run efficiently and our team has the tools they need to succeed. You'll collaborate closely with the tech team, external vendors, and internal stakeholders to deliver seamless support and contribute to the future direction of our technology.
ABOUT THE COMPANY
Advanced Rx is an established healthcare company with consistent year-over-year growth for the past 10 years. We are an ENT-focused compounding pharmacy specializing in customized medications to treat conditions of the nose and sinuses. Our goal is to provide patients access to high-quality medications at affordable prices. As an employer, we value integrity, teamwork, and communication.
ABOUT THE ROLE
- Tech Support & Hardware Management: Handle installation, maintenance, and repair of computer hardware and peripheral devices. Ensure smooth operation of workstations and troubleshoot tech issues.
- End-User Support: Provide timely troubleshooting and resolution of hardware, software, network, AV, and phone system issues. Escalate complex problems as needed.
- Salesforce Administration: Manage basic Salesforce tasks, including user setup, permissions, and troubleshooting. Serve as the go-to resource for Salesforce-related issues. (Salesforce experience not required)
- Quality Assurance & Testing: Conduct QA and UAT testing to validate new features and ensure functionality. Identify and document any issues and collaborate with project teams to resolve them.
- Vendor & Consultant Liaison: Work with third-party vendors and external consultants to resolve tech-related challenges and maintain system integrity.
ABOUT YOU
Candidates considered for the role of Technology Support Specialist should have the following:
- A degree in IT, Information Systems, or a related field is preferred, but relevant experience is just as valuable.
- Strong time management, organizational skills, and the ability to work independently.
- Excellent communication skills and the ability to interact effectively with both technical and non-technical users.
- A proactive, solution-focused attitude and the ability to handle multiple tasks under pressure.
- Ability to lift up to 30 pounds.
Compensation:
- The Technology Support Specialist is an hourly paid position with the potential to earn between $22-$26/hr
Hours:
- 10:00 am - 6:30 pm Monday - Friday
What Advanced Rx can offer you:
- Paid Time Off
- 401k matching
- Health Care/Vision/Dental Benefits cover you and your family
- Closed on Sundays
- Paid holidays
- Paid training and opportunities for growth within the company
Check out our company culture events throughout the years!
https://flic.kr/ps/3WUAPo
Salary : $22 - $26