Customer Support Specialist

Company Description:

Advanced Solution is a rapidly growing medical solutions distribution network in the United States. Founded in 2019, Advanced Solution is proudly Christian and Veteran-owned. They serve US Veterans Affairs Health Systems, Hospital Outpatient Departments, Operating Rooms, and Privately Owned Specialty Clinics throughout North America. With a solutions-oriented approach, Advanced Solution offers access to over 30 advanced treatment modalities through their partnerships with market-leading Manufacturers and Master Distribution Networks.

Job Summary:

As a Customer Support Specialist, you will play a key role in managing our customer support operations and ensuring efficient account setup processes. You will be responsible for handling distributor and provider inquiries, managing account clearances, and coordinating with our manufacturer partners. Additionally, you will oversee critical documentation processes and ensure accurate account management in our proprietary ordering and CRM software, Tissue Vault.

Key Responsibilities:

• Manage the Advanced Solution Support Team inbox, responding to customer inquiries efficiently and professionally.
• Address account setup inquiries from distributors and providers, ensuring a smooth onboarding experience.
• Communicate with manufacturer partners to confirm account clearance and setup.
• Utilize DocuSign to send Direct Purchase Agreements (DPAs) and Business Associate Agreements (BAAs) for execution.
• Process and manage accounts within our proprietary ordering and CRM software, Tissue Vault.
• Handle general inquiries and provide solutions that enhance the customer experience.

Qualifications & Skills:

• Previous experience in customer support, account management, or administrative roles preferred.
• Strong communication skills with the ability to interact effectively with distributors, providers, and manufacturer partners.
• Proficiency in email management and working with CRM or ordering software.
• Familiarity with DocuSign and handling business agreements is a plus.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to multi-task and work in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

How to Apply

• Interested candidates are invited to submit their resume and cover letter outlining their qualifications and experience to daniel.kent@advancedsolution.health or apply via really.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Experience:

• Customer support: 3 years (Preferred)

Ability to Commute:

• Carlisle, PA 17013 (Preferred)

Work Location: In person

Salary : $45,000 - $50,000