What are the responsibilities and job description for the IT Support Specialist position at Advanced Solutions, Inc.?
IT Support Specialist
Requirements:
- Associate / Bachelor’s Degree or Technical Degree
- 1 year workstation, server and network support experience
- Ability to take ownership of tasks and ensure complete resolution
- Articulate technical information and convey to non-technical people
- Passionate about delivering excellent customer service
- Attention to detail while performing technically detailed tasks
- Ability to deal effectively with stressful situations
- Ability and willingness to recognize when it is necessary to escalate
- Learn new technologies through self-study materials and intuition
- Self-motivation and ability to learn new skills quickly
- Excellent written and oral communication skills
Other Preferred Technical Knowledge:
- Understanding of TCP/IP and troubleshooting Internet connectivity
- Experience with routers and firewalls
- Experience with Remote Desktop Services
- Understanding of relationship between switches, patch panels and connecting nodes to a network
- Understanding of DNS services
Successful candidates will have experience with the following technologies:
- Workstations - Experience required with Windows Operating Systems.
- Servers – Experience with Windows Server Operating Systems
- Troubleshooting and configuration of standard POP, SMTP & Exchange clients.
- Installation, configuration, troubleshooting and customization of MS Office Suite and Microsoft 365 applications per customer's references
- Knowledge and ability with remote support methods
- Knowledge of common protocols and client connection methods
- Network Server - Experience with Windows Server 2019.
- Installation, configuration and troubleshooting server and network.
- Support and administer file, print, remote access, and network services
- Basic administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
- Basic administration of enterprise e-mail application, including add/remove users and groups, configure security permissions, forward mail to other accounts, and add aliases
- Experience with creating and managing SSL certificates
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
Compensation Package:
- Bonus opportunities
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- IT support: 1 year (Required)
- Customer service: 1 year (Required)
Ability to Relocate:
- Russellville, AR 72801: Relocate before starting work (Required)
Work Location: In person
