What are the responsibilities and job description for the Clinical Operations Executive position at Advanced TelePsych, PLLC?
About the Role
We are seeking a seasoned Clinical Operations Executive to lead our operational initiatives and drive efficiency, enhance provider satisfaction, and ensure synergy across our entities.
This pivotal role will require a strategic and hands-on leader who excels in operational oversight, process optimization, and stakeholder engagement to reduce bottlenecks and improve outcomes across our organizations.
- Key Responsibilities:
- Supply and Demand Planning/Workforce Optimization: Analyze workforce needs to align clinical resources with demand across entities, develop and implement staffing plans that optimize scheduling and provider utilization, and monitor and forecast clinical capacity to ensure timely patient access and reduce bottlenecks.
- 3rd Party Vendor Management: Oversee relationships with external vendors, including EHR providers, billing services, and other operational support systems, evaluate vendor performance and ensure alignment with organizational goals and standards, and negotiate contracts and manage vendor-related budgets to drive cost efficiency.
- Cross-Entity Synergy: Facilitate operational alignment among ATP, NEN, and JLA to enhance collaboration and efficiency, implement standardized processes and workflows to reduce redundancies and improve communication, and monitor and address operational challenges that impact multiple entities.
- Leadership and Stakeholder Engagement: Partner with clinical and non-clinical leadership to identify and address operational pain points, lead initiatives to improve provider satisfaction and patient outcomes, and develop and present operational reports to executive leadership, highlighting key metrics and improvement plans.
Qualifications:
- Bachelor's degree in healthcare administration, business, or a related field (Master's preferred).
- Minimum of 5 years of experience in healthcare operations, preferably in behavioral health.
- Proven expertise in workforce planning, vendor management, and operational strategy.
- Strong leadership, communication, and organizational skills.
- Ability to work in a fast-paced, multi-entity environment.
