What are the responsibilities and job description for the Quality Service Representative position at Advanced Test Equipment Corp?
The Position: Technical Service Representative I – This position is tasked with support to customers on test and measurement equipment via phone, email, and chat. This is not an IT position!
The Company: Advanced Test Equipment Corporation is a leading provider of test and measurement equipment based in San Diego (Sorrento Valley) and is known for the great care we take with clients and employees alike.
Benefits: ATEC provides a generous and competitive benefits package to meet you and your family’s needs. It includes medical, dental, vision, life, disability, FSA, 401k with match, sick time, and PTO.
Technical Service Representative Requirements:
- Associate’s degree in an electronic discipline preferred.
- A minimum of 2 years’ experience in electronic repair, maintenance of test equipment, or technical customer support preferred.
- Excellent troubleshooting skills via phone and email.
- Excellent customer service and attention to detail.
Technical Service Representative Responsibilities:
- Responsible for prompt technical support to Product Teams and Customers.
- Receives calls, opens cases, and resolves customer needs on equipment issues.
- Logs all activity in CRM case history and schedules required tasks into CRM.
- Plans and directs rental orders failed in field (FIF).
- Submits billing tickets for credits warranted due to FIF.
- Assists in activities required for Product Teams to quote an order.
- Provides staff with assistance in performing technical support and research.
- Consults with the Quality Manager and Lab to accurately identify problems.
- Consults with product manufacturers as necessary.
- Follows up with customers at a later date to ensure their satisfaction.
- Other duties as assigned.
Our Work Environment:
- Fast paced and dynamic environment with a focus on achieving results.
- Collaborative team setting with a strong emphasis on innovation and continuous improvement.
- Resources for personal and professional development.
- Work/life balance.
- Comfortable and accessible.
Pay Grade: $24.00-$28.00 an hour
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- 8 hour shift
Application Question(s):
- Have you visited our website and are you comfortable providing customer service with the test and measurement equipment used by our customers?
- Have you troubleshooted electronics or test and measurement equipment before? If not, what is the most complex item you have troubleshooted?
Experience:
- Customer support: 1 year (Required)
- Customer service: 1 year (Required)
Ability to Commute:
- San Diego, CA 92121 (Required)
Work Location: In person
Salary : $24 - $28
