What are the responsibilities and job description for the Express Service Advisor position at Quality Chevrolet Of Escondido?
Quality Chevrolet, one of the top PREFERRED Chevy Dealerships in Southern California is seeking an EXPRESS SERVICE ADVISOR. We are a busy north county dealer. Our competitive pay and benefits are the highest in our area.
The Express Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians.
As an Express Service Advisor you must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery.
Make sure the customer knows what repairs are needed and what repairs and maintenance are recommended.
Monday-Saturday hours; extremely well trafficked service drive! Abundance of opportunity to make a superior living!
Responsibilities:
- Obtain customer and vehicle information:
- Performing a vehicle walk-around
- Advising customers on any needed repair/maintenance work to their vehicle while keeping the customer’s best interests in mind;
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
- Provide Customers with world class experience
- Review results of customer satisfaction surveys with Service Manager
- Verify that final invoice reconciles with the work performed on the repair order
- Keeping customers informed of service specials, completion times and service expenses
Requirements:
- Time management skills
- Fantastic communication skills with your customers
- CSI focused
- Fast Paced work environment
- Knowledge of automobiles
- Organized and friendly personality
- Willing to submit to a pre-employment background check & drug screen
- Great customer service skills
Pay:
$17.00-18.50/hourly
Benefits:
- 401(k)
- Health Insurance
- Eye and Dental care
- Employee discount
Schedule:
Monday -Saturday
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Automotive Express Writing: 1 year (Preferred)
Language:
- Spanish (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $17 - $19