What are the responsibilities and job description for the Commercial Lines Customer Service Representative position at Advantage Auto Tags and Insurance?
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Paid time off
- Vision insurance
Job Description:
The Customer Service Representative at Advantage Insurance is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees.
Benefits/Perks
Benefits/Perks
- Competitive Pay
- Professional Development
- Job Stability in a growing industry
Responsibilities
- Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation.
- Answer customer calls and correspondence regarding new or existing insurance policies and service all claims.
- Review existing policies, review liability limits and exposures, explore other coverage needs, round out accounts, and bind renewals. Re-quote as necessary.
- Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
- Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
Requirements
- Demonstrate strong customer focus and an excellent phone manner
- Display strong written and verbal communication skills
- Possess a sense of urgency, attention to detail, organization, multi- tasking, and follow up skills and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
Qualifications
- Current Property & Casualty insurance license
- Three years of insurance customer service experience preferred
- Be a self starter with a sense of urgency
About Us
Advantage Insurance is a family-owned independent insurance agency, providing business and personal insurance solutions for our customers. We strive to provide the best price/coverage combination available from our many carriers and back it up with an exceptional customer service experience. Our current team enjoys comradery in pleasant office environment.
Advantage Insurance is a family-owned independent insurance agency, providing business and personal insurance solutions for our customers. We strive to provide the best price/coverage combination available from our many carriers and back it up with an exceptional customer service experience. Our current team enjoys comradery in pleasant office environment.
Salary : $35,000 - $45,000
