What are the responsibilities and job description for the Service & Sales BDC Representative position at Advantage Chevrolet of Bridgeview?
Advantage Chevrolet of Bridgeview is looking for an Experienced BDC Agent
About Us
Advantage Chevrolet Bridgeview is a customer-focused automotive dealership dedicated to providing exceptional service and support. We pride ourselves on delivering a seamless and professional experience for every customer who interacts with our service department.
Job Description
We are seeking a motivated and customer-oriented Service & Sales BDC Representative to join our team. In this role, you will be responsible for handling inbound and outbound calls, scheduling service appointments, and providing excellent customer support. You will play a crucial role in enhancing customer satisfaction and ensuring smooth service department operations.
Key Responsibilities
Answer inbound service calls and assist customers with inquiries, appointment scheduling, and service follow-ups.
Make outbound calls to confirm appointments, follow up on missed appointments, and promote service specials.
Maintain accurate records of customer interactions in the CRM system.
Collaborate with the service team to ensure seamless communication between customers and service advisors.
Provide exceptional customer service by addressing concerns and resolving issues promptly.
Maintain knowledge of service department promotions and offerings to effectively communicate with customers.
Meet or exceed performance goals related to call handling and appointment scheduling.
Qualifications & Skills
High school diploma or equivalent (required); college degree preferred.
Previous experience in a Business Development Center (BDC), customer service, or call center environment (preferred).
Strong communication and interpersonal skills.
Ability to handle high call volumes and multitask effectively.
Proficiency in CRM systems and Microsoft Office Suite.
A positive and professional attitude with a strong work ethic.
Benefits
Automotive industry experience is a plus but not required.
Competitive salary and performance-based incentives.
Health, dental, and vision insurance.
Paid time off and holidays.
Career growth opportunities within the company.
Employee discounts on vehicle services and purchases.
How to Apply
If you are a team player with a passion for customer service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resume and a brief cover letter outlining your qualifications
Join us and become a part of a team that values excellence and customer satisfaction!
About Us
Advantage Chevrolet Bridgeview is a customer-focused automotive dealership dedicated to providing exceptional service and support. We pride ourselves on delivering a seamless and professional experience for every customer who interacts with our service department.
Job Description
We are seeking a motivated and customer-oriented Service & Sales BDC Representative to join our team. In this role, you will be responsible for handling inbound and outbound calls, scheduling service appointments, and providing excellent customer support. You will play a crucial role in enhancing customer satisfaction and ensuring smooth service department operations.
Key Responsibilities
Answer inbound service calls and assist customers with inquiries, appointment scheduling, and service follow-ups.
Make outbound calls to confirm appointments, follow up on missed appointments, and promote service specials.
Maintain accurate records of customer interactions in the CRM system.
Collaborate with the service team to ensure seamless communication between customers and service advisors.
Provide exceptional customer service by addressing concerns and resolving issues promptly.
Maintain knowledge of service department promotions and offerings to effectively communicate with customers.
Meet or exceed performance goals related to call handling and appointment scheduling.
Qualifications & Skills
High school diploma or equivalent (required); college degree preferred.
Previous experience in a Business Development Center (BDC), customer service, or call center environment (preferred).
Strong communication and interpersonal skills.
Ability to handle high call volumes and multitask effectively.
Proficiency in CRM systems and Microsoft Office Suite.
A positive and professional attitude with a strong work ethic.
Benefits
Automotive industry experience is a plus but not required.
Competitive salary and performance-based incentives.
Health, dental, and vision insurance.
Paid time off and holidays.
Career growth opportunities within the company.
Employee discounts on vehicle services and purchases.
How to Apply
If you are a team player with a passion for customer service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resume and a brief cover letter outlining your qualifications
Join us and become a part of a team that values excellence and customer satisfaction!
