What are the responsibilities and job description for the Insurance Customer Advocate position at Advantage Insurance Services LLC?
Job Description
About Us:
At Advantage Insurance, we stand out from other agencies by offering more than just competitive pricing. We prioritize comprehensive coverage and exceptional service, ensuring that our customers receive the protection they need without compromising on quality. Our motto is simple: 'Do what's right all the time.' This means that we always prioritize the best interests of our clients, providing them with reliable and trustworthy insurance solutions.
But what truly sets us apart is our commitment to creating a laid-back and happy work environment. We understand the importance of flexibility and work-life balance, which is why our current employees love the flexibility we offer. We believe that when employees have the freedom to balance their personal and professional lives, they are happier, more motivated, and ultimately more productive.
At Advantage Insurance, we also believe in investing in our employees' future educational needs and desires. We offer financial support to help employees pursue their educational goals, whether it's acquiring new skills or furthering their education in their chosen field. We believe that by supporting our employees' growth and development, we create a team that is knowledgeable, constantly evolving, and able to provide the best service to our valued clients.
If you're looking for a company that not only prioritizes exceptional service and comprehensive coverage but also offers a laid-back and happy work environment with support for your educational aspirations, then Advantage Insurance is the place for you. We value our employees, their well-being, and their professional growth, and we invite you to join our team and experience the Advantage Insurance difference firsthand.
Job Description:
Seize the Opportunities that Come YOUR WAY!
***Bonus Opportunities***Licensing Paid for 100%***Monday thru Friday Schedule***
Our company delivers exceptional customer service and support to our clients. As part of our team, we are looking for an Insurance Customer Service Representative who can contribute to maintaining this high standard of service. As part of our team, your responsibilities include overseeing client accounts, addressing inquiries, and delivering tailored insurance solutions. You must possess strong multitasking abilities and thrive in a collaborative team setting. The ideal candidate has outstanding communication skills, a positive attitude, and a genuine willingness to assist others are essential qualities. You do NOT need a Property and Casualty License or insurance experience to apply.
No prior experience with insurance? No problem! We’ll help you navigate through the world of insurance.
Are you patient, results-driven, and have a genuine passion for providing excellent customer service? Great! We want to hear from you! This position presents a fantastic chance for individuals who are starting their career journey and aiming to acquire valuable experience within the insurance industry. The preferred candidate should have face-to-face sales/customer service experience. You do NOT need a Property and Casualty License or insurance experience to apply. Entry-level applicants can expect a base salary of $30,000 Per year. This position allows you to make commissions and bonuses (referrals).
Experience as an insurance customer service representative? That's fantastic!
If you have experience in customer service within the insurance industry and are seeking new opportunities, this is the right place for you. A valid Property and Casualty License is required, along with a strong understanding of insurance coverage. Persuasive communication and relationship-building skills are also necessary. The base salary for the position is $37,000 - $43,000 per year depending on experience. This position allows you to make commissions and bonuses (referrals).
Benefits
Paid Time Off (PTO)
Retirement Plan
Evenings Off
Mon-Fri Schedule
Tuition Reimbursement
Career Growth Opportunities
Hands on Training
Responsibilities
- Enhance customer and business relationships by establishing loyalty and trust.
- Ask specific questions that provide the most relevant information to ensure correct solutions.
- Create insurance quotes tailored to the individual needs of the client.
- Continue to look for and recognize opportunities to cross-sell/account rounding.
- Help clients understand and navigate their insurance policies. Be available to address any questions or concerns they may have regarding their insurance plans.
- Utilize various computer systems for daily transactions, take premium payments, review, update, and make policy changes.
- Handle confidential information with discretion and follow established protocols.
Requirements
- Property and Casualty License Required. Willing to consider candidates with no insurance experience. Will reimburse 100% for licensing.
- 1 years of face-to-face sales/customer service experience (phone sales, real estate, banking, inside or outside sales, luxury retail sales, collection agencies, car sales, lenders, servers, bartenders)
- Basic computer software knowledge, plus experience with data entry, typing, and using a multi-line phone system.
- Possessing the ability to work autonomously, arrange tasks according to their importance, and collaborate in a team-oriented setup.
- Demonstrate professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.
- Tactfully handle stressful and difficult situations with empathy.
Salary : $30,000 - $60,000