Account Manager

Description

Do you want to work for a company that cares for and values its employees?  Do you want to be part of a company that wants to make a difference in the world?   AMS Fulfillment is a B Corporation that gives back to employees and their communities.  B Corp companies don’t just strive for being great, they inspire greatness – and that starts with our employees.

The Account Manager position plays a crucial role in overseeing and facilitating seamless day-to-day communication among clients, the Customer Service (CS) team, and operations. This individual is tasked with ensuring that all billing processes are accurately captured and coordinated in collaboration with the Finance department.

In addition to these responsibilities, the Account Manager will also handle various administrative tasks, which may include maintaining client records, preparing reports, and assisting in the development of strategies to enhance client satisfaction and operational efficiency. The role requires a proactive approach to problem-solving and the ability to manage multiple priorities effectively, ensuring that all stakeholders are informed and aligned.

Overall, the Account Manager serves as a vital link between the client and the internal teams, fostering strong relationships and driving successful outcomes for both the client and the organization.

Job Functions
•    Represent AMS in all communications with the client.
•    Project Manage the Client Transition Process when new clients sign on.
•    Coordinate all client service activities throughout operational function areas, i.e.: production, receiving, shipping, IT etc. 
•    Interact with operations staff to implement client programs and processes on behalf of the client’s needs.
•    Define and monitor QC measures and tolerances for various function areas based on client and AMS requirements.
•    Supervise other client service and administrative staff assigned.
•    Audit payroll data for billing accuracy.
•    Generate client billing information.
•    Attend regularly scheduled meetings with clients and operational team.
•    Manage Company Safety Policy, rules, regulations, and monthly meetings.
•    Manage Purchasing for AMS within defined requirements.
•    Assist General Manager in Building Maintenance and Security.
 

Qualifications

Job Specifications – This section outlines the educational requirements, as well as the physical and mental demands associated with the position, along with the working conditions.

• A minimum of 2 years of experience in Promotional Material Management within business-to-business (B2B) or business-to-consumer (B2C) service companies, encompassing:
  • Operational experience
  • Proficiency in reporting and analysis
  • Demonstrated ability in building and maintaining client relationships
  • A results-oriented mindset, with a proactive approach and strong multitasking and troubleshooting skills
  • Capability to conceptualize and develop integrated solutions for business challenges, enabling clients to achieve their objectives
  • Familiarity with Microsoft Office Suite, including Word, Excel, and Outlook, with a willingness to learn order processing and warehouse management systems as needed
  • Exceptional written and verbal communication skills

Working Conditions
This position is based in a professional office environment. The role involves regular use of standard office equipment, including computers, telephones, photocopiers, filing cabinets, and fax machines. The work environment is typically collaborative and fast-paced, requiring effective communication and teamwork.

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
According to the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the “essential job functions with or without a reasonable accommodation.”
AMS Fulfillment will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 

Salary : $21 - $29