Demo

Community Engagement Coordinator

Advantage Plumbing Heating & Cooling
Sapulpa, OK Full Time
POSTED ON 2/12/2025
AVAILABLE BEFORE 4/30/2025

Job Description

Job Description

Salary :

Advantage Plumbing Heating and Cooling is a well-established and reputable company specializing in high-quality plumbing and HVAC services. We pride ourselves on delivering exceptional service to our customers, ensuring their homes and businesses are comfortable, safe, and efficient. We are looking for a dedicated and personable Customer Service Representative to join our team and contribute to our commitment to excellence.

Are you a master of engagement looking to spark connections and create memorable brand experiences? Join our lively team at Advantage Plumbing, Heating, and Cooling in Sapulpa as our Community Engagement Coordinator!

Job Description :

As a Community Engagement Coordinator, you will be the first point of contact for our customers. Your role is crucial in managing customer relationships, addressing their inquiries, and ensuring they receive the best service experience. You will handle a variety of tasks including scheduling appointments, answering customer questions, coordinating with our plumbing and HVAC technicians, and connecting with the community.

What Youll Do :

  • Build & Foster Relationships : Lead our efforts to connect with the local community through innovative campaigns and events that resonate and engage. Your initiatives will not only enhance our brand visibility but also build lasting relationships within the community.
  • Develop & Implement Strategies : Craft and execute engagement strategies that align with our companys goals and community values. Youll ensure our campaigns are effective and heartfelt.
  • Communicate & Collaborate : Liaise with different teams to convey campaign goals and gather input, ensuring every initiative is well-coordinated and brilliantly executed.
  • Measure & Enhance : Analyze the impact of your engagement activities, using data to refine and improve future efforts.

Responsibilities :

  • Answer incoming calls and respond to customer inquiries promptly and professionally.
  • Schedule service appointments and dispatch technicians accordingly.
  • Provide customers with detailed information about our services, pricing, and policies.
  • Handle customer complaints and concerns with empathy and efficiency.
  • Maintain accurate and up-to-date records of customer interactions and transactions.
  • Assist in processing customer payments and managing billing inquiries.
  • Collaborate with team members to ensure smooth operations and exceptional service delivery.
  • Qualifications :

  • High school diploma or equivalent; additional education or certifications in customer service is a plus.
  • Proven experience in a customer service role, preferably in the plumbing or HVAC industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a positive attitude.
  • Proficient in using computer systems and software for scheduling and record-keeping.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Why Join Us?

  • Dynamic Work Culture : Enjoy a workplace thats as energetic and fun as it is professional and driven.
  • Career Development : We support your professional growth with opportunities to develop and lead initiatives.
  • Community Impact : Play a key role in how our business connects with and contributes to the local area.
  • Benefits :

  • Competitive salary based on experience.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for professional development and career advancement.
  • Supportive and friendly work environment.
  • Are you ready to drive community engagement and help us build a stronger, more connected brand presence in Sapulpa? Apply today to become our Community Engagement Coordinator and start making a real impact!

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