Appliance Service Technician

Advantage Service Company (ASC) has been serving the Central Arkansas area since 1980 with installations and service in the HVAC, Plumbing and Electrical trades. ASC is a member of the Better Business Bureau and the North Little Rock Chamber of Commerce and has been voted the "Best of the Best" by readers of the North Little Rock Times. We are proud of our long tenure with great employees!

Reports to: HVAC Service Manager

Department: HVAC Service

Job Type: Full-time/Hourly

Total Compensation: $22.00 to $28.00 per hour

Position Summary:

Specialize in installing, adjusting, and repairing all things related to home appliances. Offering a wide range of services from refrigerator problems to dryer issues and help their customers as needed. Examining customers’ appliances and identifying the cause of appliance problem. Working safely is our company’s number one business objective. It is the responsibility of each employee to comply with all safety and health requirements whether established by the company or by federal, state, or local law.

Essential Skills:

• Install, service, and repair various household appliances, such as refrigerators, dishwashers.
• Evaluate and troubleshoot problems.
• Provide repair options, estimates and timeframes to customers, considering any product warranties.
• Performs routine preventative maintenance.
• Record all the work that was done on the work site in order to bill the customer correctly.
• Observe appliances after a job is complete to ensure it performs its desired function.
• Maintain inventory of all the company’s tools and spare parts and restocking when needed.
• Continually looks for ways to improve our processes and ability to serve our customers effectively.
• Continually strives to improve personal performance by taking an active role in seeking training or other opportunities for growth and development.
• This is a “safety sensitive” position. You are not to divulge any confidential personnel and/or corporate policy. As well as not engage in gossip or other unprofessional conduct.
• Ensures complete protection of customer’s property during installation of products.
• Attention to detail and the ability to perform multiple tasks simultaneously.
• Completes work orders, task lists and documents to verify work performed.
• Regular attendance is required.
• Performs other duties as assigned.
• Regular Attendance is an essential function of this job.

Qualifications/Experience:

• Training from a trade or vocational school or certification in home appliance maintenance.
• Offer emergency services when necessary and occasionally be on call during evenings to assist customers who are experience drastic problems.
• Ability to push, pull and lift heavy pieces of equipment.
• Strong problem solving and critical thinking skills.
• Strong verbal and interpersonal communication skills.
• Excellent customer service skills and a positive attitude.
• This individual must possess the ability to communicate with all levels of the organization; as well as, external vendors, business contacts, existing customers, and potential customers.
• Adhere to all safety and company policies and procedures.
• Must be legally authorized to work in the United States.
• Must be able to pass a pre-employment background check and drug test.
• Must possess valid driver’s license and clean driving record.

Benefits Include:

• Competitive pay.
• This position will be eligible for overtime, which is paid on hours that are worked over 40 hours/week. Overtime will be paid on holidays and weekends (beginning at 12:00 AM Saturday) regardless if 40 hours have been performed.
• 75% of the employee’s Health Insurance paid by employer.
• 75% of employee portion of Dental Insurance paid by the employer.
• Basic Life Insurance paid 100% by employer.
• Short-Term Disability paid 100% by employer.
• Additional Voluntary Benefits Available - Including Dental, Vision, LTD, Cancer, Accident, and Life Insurance
• Nine paid holidays plus PTO.
• 401(k) retirement plan that is vested immediately.
• Employee Assistance Program (EAP).

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

Advantage Service Company is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.