Customer Service Representative

Join Our Team as a Customer Support Representative!
Contract Role with potential for conversion

Are you passionate about delivering exceptional customer service and thrive in a fast-paced, team-oriented environment? Our client is looking for a dedicated Customer Support Representative to serve as the first point of contact for our customers and sales teams, ensuring a seamless experience from order to delivery.

As a key member of our customer service team, you'll play a vital role in supporting internal and external stakeholders, processing orders with precision, and helping drive continuous improvement across our operations.

What You'll Do:

• Deliver exceptional customer service to both internal and external partners, including clients, sales reps, and cross-functional teams

• Act as a trusted liaison between customers and client's departments to ensure requests and needs are clearly understood and efficiently addressed

• Respond to product inquiries and order requests via phone and email with professionalism and urgency

• Process sales orders accurately and assist in creating RMAs (Return Material Authorizations) as needed

• Collaborate with departments including Order Fulfillment, Planning, Manufacturing, Finance, and Shipping to ensure timely and accurate deliveries

• Maintain and update customer database records, including lead entry and order verification

• Conduct detailed order reviews to confirm accuracy and compliance with internal processes

• Support process improvement and continuous improvement initiatives such as 5S to optimize workflows

• Assist with special projects and provide back-up support to the Receptionist when needed

• Take on additional responsibilities as assigned to support the team's success

Why Join Us?

You'll be part of a dynamic team that values collaboration, precision, and service excellence. If you have a passion for helping others, a sharp eye for detail, and enjoy working across departments to solve problems and improve processes, we want to hear from you!

• High school diploma or GED required; Bachelor's degree in Business or related field preferred

• Equivalent combination of education and customer service experience considered

• 0-1 year of experience in a business or customer service environment preferred

• Exceptional customer service and communication skills, both written and verbal

• Strong organizational skills with the ability to multitask, prioritize, and adapt in a fast-paced environment

• Proficient in Microsoft Outlook and general computer applications; experience with databases is a plus

• Accurate typing skills (45 WPM) and superior data entry capabilities with high attention to detail

• Positive, team-oriented attitude with a collaborative mindset and ability to build strong working relationships across departments

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.