What are the responsibilities and job description for the Help Desk Specialist position at Advantage Technical?
Job Details
Help Desk Support
Location: Peoria, IL
Position Type: 7 months contract
Onsite- Mon- Friday 8AM-5PM
The End- User Support Specialist will provide comprehensive technical support to end- users across the organization, includes troubleshooting hardware and software issues, configuring and maintaining desktop systems and ensuring the security and performance of the end-user computer environment
End user Support:
Desktop Management:
Documentation and Training:
Skills and certificates:
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About Advantage Technical
With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit .
Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Location: Peoria, IL
Position Type: 7 months contract
Onsite- Mon- Friday 8AM-5PM
The End- User Support Specialist will provide comprehensive technical support to end- users across the organization, includes troubleshooting hardware and software issues, configuring and maintaining desktop systems and ensuring the security and performance of the end-user computer environment
End user Support:
- Troubleshooting hardware and software
- Configuring and maintaining desktop systems
- Ensuring the security and performance of the end user computer environment
- Provide Level 1 and 2 support for desktop systems, software application and peripherals
- Diagnose and resolve hardware, software and network issues for end users
- Respond to tickets and service requests within established SLAs
Desktop Management:
- Install, confiture, and maintain desktop hardware and software, including operating systems and applications
- Deploy and manage devices using enterprise tools such as SCCM, Intune, or similar platforms
- Image, configure, and deploy computers and other devices for new users or upgrades
- Perform regular updates, patches, and upgrades on desktop systems
- Ensure antivirus, endpoint protection and system security are up to date and functioning effectively
- Monitor desktop system performance and identify protentional issues proactively
Documentation and Training:
- Maintain detailed documentation of configuration, change and support request
Skills and certificates:
- Must have certification such as CompTIA A
- Microsoft modern Desktop administrator
- Proficient with Windows and Apple iOS operating systems
- Desktop Imaging and deployment tools - SCCM, Intune or Similar
- Basic understanding of n networking concepts (e.g, TCP/IP, DNS DHCP)
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About Advantage Technical
With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit .
Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
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