What are the responsibilities and job description for the Help Desk Technician position at Advantage Technical?
Employment Type: 6 Month Contract-to-Hire
Pay Range: $22-26
Work Schedule: Onsite
Job Summary:
We are seeking a Help Desk Technician to provide technical support to end-users, ensuring prompt resolution of IT-related issues. The ideal candidate will have experience troubleshooting Office 365 applications, diagnosing hardware and software problems, and delivering excellent customer service.
Key Responsibilities:
- Provide first-level technical support for end-users via phone, email, or in person.
- Diagnose and resolve hardware, software, and network issues in a timely manner.
- Support and troubleshoot Office 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
- Manage user accounts and permissions in Active Directory and Office 365 Admin Center.
- Assist with password resets, email configurations, and application installations.
- Document support requests, resolutions, and troubleshooting steps in a ticketing system.
- Perform routine system updates, patches, and security maintenance.
- Escalate unresolved issues to higher-level IT support teams as needed.
- Provide training and guidance to end-users on IT best practices and security protocols.
Required Qualifications:
- 2 years of experience in an IT support/help desk role.
- Strong troubleshooting skills with Office 365 (Outlook, Teams, SharePoint, OneDrive, etc.).
- Experience with Windows operating systems (Windows 10/11) and basic Mac support.
- Knowledge of Active Directory, user management, and group policies.
- Familiarity with remote desktop tools (e.g., RDP, TeamViewer, AnyDesk).
- Strong verbal and written communication skills with a customer-service mindset.
- Ability to work independently and prioritize multiple support requests effectively.
Preferred Qualifications:
- Experience supporting VPN, printers, and mobile devices.
- Knowledge of basic networking concepts (IP addressing, DNS, DHCP, firewalls).
- Previous experience working with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Certifications such as CompTIA A , Microsoft 365 Fundamentals (MS-900), or ITIL Foundation are a plus.
Salary : $22 - $26
