IT Help Desk Technician

Job Overview
We are seeking a skilled IT Help Desk Technician to join our team. The ideal candidate will be responsible for working the Help Desk (break/fix) items as they arrive via email, text message, and phone. Our clientele IT infrastructure is as diverse as each client. This role requires a winning personality with strong customer service values, a proactive approach to problem-solving, and excellent communication skills to assist users with various technical issues. This position is designed to grow into the next proficiency level.

Duties

• Provide technical support for hardware and software issues, including troubleshooting and resolving problems.
• Manage user accounts and permissions in Active Directory.
• Configure and maintain VPN connections for remote users.
• Implement and manage firewall configurations to protect the organization's data.
• Utilize ticketing software for support requests.
• Assist in the deployment of new hardware and software solutions.
• Conduct regular maintenance on systems, ensuring all updates are applied timely.
• Collaborate with team members to improve IT processes and enhance service delivery.
• Maintain internal and clientele documentation.
• Maintain time entries per client in real time.

Skills

• At least two years in a similar or same role (recent).
• Proficiency in Microsoft and Apple operating systems is preferred.
• Strong understanding of network administration principles.
• Experience in software troubleshooting across various platforms.
• Familiarity with help desk operations and best practices.
• Excellent communication skills to effectively assist users with technical issues.
• Knowledge of firewall management to ensure secure network environments.

Benefits on Day One:

• Birthday off with pay
• Downtown YMCA Family Membership
• Maximized Holiday Time (shifting holiday time to allow for more contiguous days off, when possible.)

Benefits After 90-Day Probationary Period:

• 40 Hours/Year Personal Time
• Supplemental Insurance Options

Vacation:

• 40 Hours (Full Time) or 24 Hours/Year (Part Time) on Anniversary 1
• 80 Hours (Full Time) or 32 Hours/Year (Part Time) on Anniversary 3
• 120 Hours (Full Time) or 40 Hours/Year (Part Time) on Anniversary 5

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Job Type: Full-time

Requirements:

• Must submit your résumé (Required)
• Must complete the StarNet Pre-Employment Technical Acumen Assessment (Required, by invitation only)
• High school or equivalent (Required)
• Day Shift (Required)
• Fluent English (Required)
• Valid and clean-ish Driver's License (Required)
• US work authorization (Required)
• Must be willing to sign and abide by NDA (Required)
• Must be willing to sign and abide by Non-Compete Agreement (Required)
• Must be willing to submit to a background check (Required)
• Must be willing to submit to a drug screen (Required)
• Must currently reside in the Chattanooga, TN Area (Required)

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Paid time off

Schedule:

• Day shift
• Monday to Friday
• On call

Application Question(s):

• Are you willing to take a 3-hour pre-interview exam at our office?
• Do you have reliable private transportation?
• Are you willing to sign and abide by a non-compete agreement?
• Do you CURRENTLY reside in the greater Chattanooga area?
• Are you willing to submit to a drug screen?
• Are you willing to submit to a background check?
• Are you willing to sign and abide by a non-disclosure agreement?
• US Work Authorization ready?
• Do you have a valid Drivers License?
• Do you have a relatively clean driving record?

Language:

• Fluent English (Preferred)

Work Location: In person

Salary : $22