Information Technology Support Technician

Hours: Thursday - Monday 12-9 EST

In this role, you will provide exceptional technical support to field employees, ensuring the smooth operation of Electronic Logging Devices (ELDs) and mobile applications. You will play a key role in troubleshooting hardware and software issues, maintaining accurate documentation, and delivering high-quality service.

This position offers flexible schedules to accommodate varying availability, with competitive hourly pay ranging from $12 to $14 per hour, based on experience and qualifications.

Key Responsibilities:

• Provide timely technical support for field techs experiencing issues with mobile applications.
• Troubleshoot and resolve hardware, software, and system issues through phone calls, emails, or service tickets.
• Accurately assess whether repairs require shop routing and communicate this to relevant departments.
• Document all technical issues and resolution steps thoroughly using company systems.
• Deliver training and guidance to field techs and internal employees on internal application usage.
• Ensure high standards of customer service and professionalism.
• Maintain data integrity and accurate reporting while managing multiple priorities.

Qualifications:

• High school diploma or equivalent experience required.
• Previous experience in a call center or technical support environment is highly desirable.
• Familiarity with Electronic Logging Devices (ELDs) is a plus.
• Strong troubleshooting, problem-solving, and decision-making skills.
• Proficiency in computer systems, including Microsoft Office Suite (Excel, Word, Outlook).
• Excellent verbal and written communication skills to engage with diverse audiences.
• Organizational skills and attention to detail are essential.

Schedule:

1. Thursday – Monday, 12:00 PM – 9:00 PM (1-hour unpaid lunch).