What are the responsibilities and job description for the Information Technology Support Technician position at Advantage Technical?
Hours: Thursday - Monday 12-9 EST
In this role, you will provide exceptional technical support to field employees, ensuring the smooth operation of Electronic Logging Devices (ELDs) and mobile applications. You will play a key role in troubleshooting hardware and software issues, maintaining accurate documentation, and delivering high-quality service.
This position offers flexible schedules to accommodate varying availability, with competitive hourly pay ranging from $12 to $14 per hour, based on experience and qualifications.
Key Responsibilities:
- Provide timely technical support for field techs experiencing issues with mobile applications.
- Troubleshoot and resolve hardware, software, and system issues through phone calls, emails, or service tickets.
- Accurately assess whether repairs require shop routing and communicate this to relevant departments.
- Document all technical issues and resolution steps thoroughly using company systems.
- Deliver training and guidance to field techs and internal employees on internal application usage.
- Ensure high standards of customer service and professionalism.
- Maintain data integrity and accurate reporting while managing multiple priorities.
Qualifications:
- High school diploma or equivalent experience required.
- Previous experience in a call center or technical support environment is highly desirable.
- Familiarity with Electronic Logging Devices (ELDs) is a plus.
- Strong troubleshooting, problem-solving, and decision-making skills.
- Proficiency in computer systems, including Microsoft Office Suite (Excel, Word, Outlook).
- Excellent verbal and written communication skills to engage with diverse audiences.
- Organizational skills and attention to detail are essential.
Schedule:
- Thursday – Monday, 12:00 PM – 9:00 PM (1-hour unpaid lunch).
Salary : $12 - $14
