What are the responsibilities and job description for the Technical Skill Area Lead position at Advantage Technical?
Location: Auburn Hills, MI.
Technical Service Operations (TSO) is currently seeking a highly skilled, solutions-oriented Technical Skill Area Lead to join the Service Technical Assistance Resource (STAR) team. The Technical Skill Area Lead will be responsible for supporting and representing the respective STAR Agents and Master Consultant as a technical resource for their assigned commodities.
Qualifications:
- Minimum of 5-10 years of automotive repair experience.
- Bachelor's degree in Business, Engineering, Automotive Technology.
- Strong analytical, communication, and coaching skills.
- Self-motivated, strategic thinker with a willingness to work with others.
- Project/Process Management experience.
- Proficient in Microsoft Office -- Excel, Access, PowerPoint, etc.
- Ability to multi-task and prioritize in a fast-paced work environment.
- Demonstrated ability to achieve goals under minimal supervision.
The technical lead will develop and implement internal methods to ensure quality of repair guidance offered to dealer technicians. The employee will manage, track and report on all emerging and unresolved issues within the assigned group. The individual must work cross functionally with organizations to ensure the needs of the STAR Center are met. The role will also include oversight of case handling processes and procedures.
Responsibilities to include:
Develop, manage, and execute internal methods to maintain accurate and consistent quality repair guidance; ensure emerging and unresolved issues are escalated and tracked until resolution; maintain awareness and provide communication of technical developments affecting STAR; manage and provide technical support for high risk case escalations; through case evaluation and assessment, identify gaps in available technical training reference material and individual agent technical knowledge; work with the STAR Technical Training and Knowledge Management team to make recommendations on enhanced technical training development; support business partners in achieving established STAR Center metrics.
- Tech Advisor point of contact at STAR.
- Global Commodity Manager point of contact at STAR.
- Additional technical resource for Master Consultants and Agents.
- Unresolved/Emerging Issues Identification.
- Case Technical Evaluation & Guidance of Agents.
- STAR Management Inbox support.
- Identification of individual Agents technical training needs.
- Handle OEM Policy Violations.
- Case Handling Process and Procedure oversight.
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About Advantage TechnicalWith company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.
Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
