What are the responsibilities and job description for the Customer Support Coordinator position at Advantest?
Permanent Direct Hire
Salary: $60,000 with yearly $15,0000 bonus
Location: Austin Texas - 12301 Riata Trace Pkwy, Austin, TX 78727
US Citizen
Interview Process: 1 & Done!
Start Date: End of February
Working: Monday – Friday, Hybrid in Office, 10am-7pm , no flex on working hours
Must Haves:
- At least 5 years of experience within customer facing support
- Day to day experience with the following: process documentation, escalations, ordering parts, managing service request, PO acceptance, and providing customer follow up communication
- Experience adhering to practices such as SOX and ISO
- Oracle, Jira, or similar platform
- Microsoft Office Tools such as Excel, Microsoft, Teams, Powerpoint
Important Soft Skills:
- Must be self-motivated & detail oriented to investigate discrepancies
- Looking for an over communicator & teacher. If there is a discrepancy, take the time to review and teach others
- Can operate at a high level. Organized & technologically adaptive (taking notes on a computer vs paper). Multitask
Focus: Technical support is ok, but really looking for a candidate that is more direct customer facing. Not looking for someone that has been in a high call volume environment. This is not a basic CSR position.
Salary : $60,000 - $75,000
