Remote, Contact Center Representative

Title{​{:}}  Contact Center Representative - PHA Scheduling Team
Availability{​{:}} Immedia
teHourly Rate{​{:}} $16/hour Benefits Training Bo

nusBenefits Includes PTO, health, dental, vision, group life, short-term, and long-term disabili

ty.Shift Hours{​{:}} 8am PST to 5pm

PSTLocation{​{:}} Remot

e
• , US Applicants must be eligible to work and perform their job responsibilities within the United S
t
• ates A key prerequisite for effectively fulfilling this role is having a Windows-based laptop/desktop with video-calling capabili
t

ies  To help you learn more about the position, including its responsibilities, and compensation rate, we have prepared a brief video presentation. You can access the video using the following link{​{:}} PHA, Call Center Represen

tativeAbout Advantmed{​{:}} www.advant

med.comFounded in 2005 and based in Orange County, California, Advantmed, LLC is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes. Advantmed partners with managed care organizations to deliver the optimal combination of capabilities unique to each organization needed to achieve the objectives, including risk analytics, NCQA-certified HEDIS ® software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider educ

ation. Job Desc

riptionExecutive

S
• ummary The ideal candidate would be someone who has 2 years of call center experience in a target-driven envi
r
• onment Experience working in an outbound sales process is
• a plus Outgoing and pleasing personality on the phone. Excellent communication skills with clear
d
• iction Good time manager. Ability to multi-task and work in a challenging envi
r
• onment Ready to learn and grow. Go-getter
m

indset

• SummaryWill be responsible for handling inbound and outbound calls to schedule health assessment visits (Member Enga
  

gement)Key Responsibiliti

e
• s{​{:}} Answering or making calls to members to book appointments for their no-cost Prospective Health Ass
e
• ssments Learn about and address customer needs, complaints, or other servic
e
• issues Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported an
d
• valued Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, a
s
• needed Building lasting relationships with customers and other call center team members based on trust and rel
i
• ability Utilizing software, databases, scripts, and tools appro
p
• riately Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer
• service Making sales or recommendations for products or services that suit client need
s
• better Taking part in training and other learning opportunities to expand knowledge of the company and
p
• osition To be available on meetings on camera as and whe
n
• needed Adhering to all company policies and pr
o
• cedures Additional ad-hoc tasks as assigned by the Call Center Su
p

iremen

t
• sSkills Outgoing personality and sales
a
• pproach Solid work history, citing any recognition and p
r
• omotion Ability to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on t
h
• e phone Customer service or other directly related experience i
s
• a plus Ability to collaborate and be a tea
m
• player Various software and data entry proficiency, including M
S
• Office Ability to type 40Wpm, 60Wpm is p
r
• eferred Strong communication and time managemen
t
• skills Supreme ability to demonstrate customer empathy and build a connection with excellent customer diplomac
y
• skills Problem solver, ability to multi-task, think creatively, and escalate issues and ideas to solve thes
e
• issues Honesty and i
n

tegrity Co

m
• petency Excellent attendance and wor
k
• record Ability to professionally articulate customer call
• scripts Exceptional customer service and active listenin
g
• skills Ability to empathize and manage personal
e
• motions Ability to function as an effective tea
m
• member Ability to internalize and follow protocols/gu
i
• delines Demonstrate excellent oral and written communication skills; correct spelling i
s
• a must Strong time management skills and decision-makin
g
• skills Strong computer skills
r
• equired Must have a working knowledge of MS Office applications{​{:}} Word, Excel, an
d
• Outlook Ability to be flexible with schedule (between hours of 6 am PST - 6 pm PST Monday through Friday, possible Saturday hours) and adapt