Remote Contact Center Account Manager

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, You Will Enjoy

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career
  
  

Job Description

This is a remote position - candidates can work from home, anywhere in the US.

Initiative-taking professionals who want to make a mark in the energy-efficiency industry will find what they seek as an Account Manager for CLEAResult. This is an excellent way to highlight your project-management and relationship-management skills in one of today's hottest and greenest employment sectors. We will embrace your creative approaches to reducing our partners' energy consumption and overcoming challenges as we support the objectives of our utility clients to motivate customers to become more energy efficient. If you are passionate about energy efficiency, then you can make a big impact by joining our team.

As an Account Manager for the rebate processing and contact center, you are responsible for ensuring the rebate processing, contact center, and incentive processing center meet program deliverables by being the voice to internal clients. This includes relaying key program changes, providing progress updates, ensuring reporting is accurate and complete, monitoring contractual requirements to ensure compliance, presenting new innovations, and helping develop and drive process improvements. Key success factors in this role are effective communication, building trust, and helping projects deliver results.

Primary Responsibilities

• Possess excellent internal written and verbal communication skills, and willingness to be persistent.
• Represent CLEAResult professionally and uphold CLEAResult ideals when interacting with clients and internal stakeholders.
• Make compelling arguments in promoting ICS services or innovative offerings.
• Apply Project Management Fundamentals – Organization, Coordination, Time Management, Problem/Project Ownership.
• Ensure the success of services and assistance provided to internal teams.
• Be highly detailed and independent in exercising judgment for matters concerning program implementation, including staffing adjustments, process improvements, training needs, reporting, etc.
• Negotiate between multiple teams with potentially competing requests to ensure successful delivery of agreed-upon services.
• Demonstrate agility and creative problem-solving to solve problems collaboratively.
• Ensure adherence to protocols, including using CLEAResult systems, documents, and tools.
• Work with department team members to ensure departments meet program goals and deliverables are met.
• Identify, and escalate issues or areas of concern for program or department performance to the appropriate managers or supervisors, and develop and implement strategies to address those issues or areas of concern.
• Thorough understanding of CLEAResult program designs, workflows, and strategies.
  
  

Education And Experience

• 5-8 years of relevant industry experience
• Bachelor’s degree preferred.
• Relevant industry certifications could replace work experience.
• Experience with Salesforce preferred.
  
  

Target Compensation

$70,000 - $75,000 / annually

Compensation Range

$59,500.00 - $89,200.00

Currency

USD

Type

Salary

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.