What are the responsibilities and job description for the Call Center Representative position at Advent Global Solutions, Inc.?
Our Fortune 500 Banking client is looking for Call Center Specialist.
Hybrid Position.
Duration: 3 Months
Hours per Week: 40 hours
Creative and Flexible shifts to fit your lifestyle
Monday-Friday, 08.30 AM - 04.30 PM
Position will sit in Johnston RI or Pittsburgh, PA.
All expected to be in office Mondays and Tuesdays.
Tentative Start Date: 03/24/2025
Hours per Week: 40
Work Schedule: Various 1st and 2nd Shift Schedules. All shifts will include working 1 weekend day
After training first shift 07.30 AM to last shift start 12.30 PM and one weekend day.
Must have ability to work holidays
Responsibilities:
Primary responsibilities include:
Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will:
- Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. You’ll have scheduled breaks throughout your day.
- Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
- Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.
Qualifications, Education, Certifications and/or Other Professional Credentials:
- High School degree or equivalent
- Minimum 1 year of exceptional performance in a customer-facing role
- Computer proficiency
- Strong verbal communication skills
- Positive and customer-focused mindset
- Strong listening and problem solving abilities
- Superior interpersonal skills with the ability to navigate through difficult situations
- Ability to multi-task in a fast-paced environment
- Detail-oriented with a strong sense of urgency.
Job Types: Contract, Temporary
Pay: $21.00 - $22.00 per hour
Shift:
- Morning shift
Education:
- High school or equivalent (Preferred)
Experience:
- Bank or Finance: 1 year (Preferred)
- Call Center: 1 year (Required)
Ability to Commute:
- Pittsburgh, PA 15219 (Required)
Work Location: Hybrid remote in Pittsburgh, PA 15219
Salary : $21 - $22
