Consumer Access Specialist - 2nd Shift

Consumer Access Specialist - 2nd Shift Rome, GA

AdventHealth Redmond

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• Job Schedule: Full-time
• Pay Range: $15 - $18.973 per hour
• Job ID: 25010976
• Job Family: Patient Financial Services
• Shift: 1 - Day
  
  

AdventHealth Redmond is a 230 bed facility, serving as a regional referral source for all of northwest Georgia and parts of Alabama. AdventHealth Redmond offers a full array of inpatient and outpatient programs, many of which are unique to the northwest Georgia region. As an Accredited Chest Pain Center with PCI, Redmond provides a full-service cardiology product line and is nationally recognized as a top cardiac center. In addition to the Gold Seal of Approval, Redmond has also earned eight disease specific certifications from the Joint Commission for outstanding care in the areas of cardiology, stroke, orthopedic surgery, spinal surgery, and vascular surgery. Other areas of excellence include emergency care, oncology, and inpatient rehabilitation.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

All the benefits and perks you need for you and your family:

• Benefits from Day One for PT and FT
• Paid Days Off from Day One for PT and FT
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
  
  

Schedule: Monday - Friday, 5:30PM - 2:00AM

Location: 501 Redmond Rd, NW, Rome, GA 30165

The Role You’ll Contribute

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed.

The Value You’ll Bring To The Team

Proactively seeks assistance to improve any responsibilities assigned to their role

• Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience
• Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs. Arranges relief coverage during extended time away from assigned registration area
• Meets and exceeds productivity standards determined by department leadership
• Meets attendance and punctuality requirements. Maintains schedule flexibility to meet department needs. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime
• If applicable to facility, provides coverage for PBX (Switchboard) as needed, which includes: full shifts, breaks, and any scheduled/ unscheduled coverage requirements
• If applicable to facility, maintains knowledge of PBX (Switchboard), which includes: answering phones, transferring calls or providing alternative direction to the caller, paging overhead codes, and communicating effectively with clinical areas to ensure code coverage. If applicable to facility, knowledge of alarm systems and protocols and expedites code phone response. Maintains knowledge of security protocol
• Actively attends department meetings and promotes positive dialogue within the team
• Insurance Verification/Authorization:
• Patient Data Collection
• Payment Management:
  
  

Qualifications

Required Education:

High School Graduate or Equivalent

Education And Experience Preferred

One year of relevant healthcare experience

• Prior collections experience
• One year of customer service experience
• One year of direct Patient Access experience
• Associate’s degree
  
  

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Financial Services

Organization: AdventHealth Redmond

Schedule: Full-time

Shift: 1 - Day

Req ID: 25010976

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

Apply Now

Apply Now

Internal Employees Apply Here

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Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.