What are the responsibilities and job description for the AA Care Connector position at AdventHealth Orlando?
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Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift : Day's
Location: Orlando, FL
You Will Be Responsible For:
- Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.
- Performs skills necessary to create a high-quality patient experience, as reflected through acceptable satisfaction scores, quality monitoring, and patient feedback.
- Copies, scans, files, and distributes documents.
- Documents activities and progress in the electronic medical record per defined policy and procedures, computer billing/utilization systems, or in other ways as directed. Inputs clinical information and discharge planning details into the medical record as appropriate for the role.
- Keeps RN Care Manager, Social Worker and/or other members of clinical team informed of issues or delays impacting a timely discharge or scheduling of post-acute appointments.
Additional Duties and Responsibilities for Care Connector assigned to the post-acute team:
- Prepares documents and reports required data for clinical reviews and discharge plans for third-party payers and other internal and/or external groups.
- Contacts third-party payers to obtain and/or confirm authorization for services and communicates necessary related clinical information, when required.
- Assist in the completion and maintenance of care management contracts during and after patient’s hospitalization.
- Ensures all contract information is accurately documented and maintained in patients’ medical record.
- Thoroughly researches issues and takes appropriate action to resolve them within turnaround time requirements and quality standards. Escalates issues as appropriate.
- Performs other duties as assigned.
Qualifications
KNOWLEDGE AND SKILLS REQUIRED:
- Ability to communicate effectively with diverse populations
- Ability to demonstrate compassion, responsiveness, and initiative
- Ability to effectively present information and respond to questions from patients/family
- Critical thinking and problem-solving skills
- Knowledge of and ability to utilize internal and external resources
- Flexibility in prioritization and effective organizational skills
- Ability to multitask and function in a stressful, fast-paced environment
- Professional presentation and decorum aligned with environment in which they are situated
- Ability to speak using clear and professional language
- Demonstrate written communication skills
- Demonstrate interpersonal/verbal communication skills
EDUCATION AND EXPERIENCE REQUIRED:
High School Diploma or GED
At least one-year experience in a customer service environment
At least 6 months of experience in a healthcare environment
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Case Management
Organization: AdventHealth Orlando
Schedule: Part-time
Shift: 1 - Day
Req ID: 25002894
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
