What are the responsibilities and job description for the Customer Service Representative, Per Diem, Day Shift position at Adventist Health?
Centered in the heart of Boyle Heights, Adventist Health White Memorial is one of the area's leading healthcare providers since 1913. We are comprised of a 353-bed hospital, three medical office buildings, residency programs, comprehensive cancer care and a vast scope of services located in the Los Angeles area. In 2019, Adventist Health White Memorial was recognized with the Malcolm Baldrige National Quality Award, the nation's highest presidential honor for performance excellence. We are proud to promote wellness in the community at the local farmers market and through our community resource center with services for seniors and Spanish-speakers. Los Angeles is known for its art, rich culture, numerous sports teams and world-renowned dining. There is something for everyone in this culturally diverse city.
Job Summary:
Provides excellent customer service to patients, employees and guests. Collects admission information from customers. Coordinates general aspects of care, as pertinent to role. Communicates to appropriate department all emergency calls per established duties. Records service requests.
Job Requirements:
Education and Work Experience:
- High School Education/GED or equivalent: Preferred
- Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
- Customer service call center experience: Preferred
Essential Functions:
- Answers phones and greets clients in a friendly, caring and professional manner at all times. Provides communication, facilitation, coordination, and documentation of all reported issues, utilizing excellent customer service skills and professional telephone etiquette at all times.
- Accurately records and posts transactions. Works with other office staff to ensure accuracy of client records. Ensures calls are successfully forward to desired recipient (department, office, etc.).
- Assists with patient admittance. Obtains correct demographic information, updated consent forms, insurance card copy, birth date of patients to ensure correct registration. Completes admitting paperwork for Medicare and other insured clients.
- Enters service requests. Documents and dispatches work orders in accordance with established policies and procedures to ensure timely resolution of all reported problems. Ensures all calls have been properly followed through and appropriately re-directed when needed
- Answers and responds to the Emergency Phone according to hospital policies and procedures. Verifies and updates on-call lists.
- Performs other job-related duties as assigned.
Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.
