What are the responsibilities and job description for the Lead Patient Access Representative (Clinic) position at Adventist Health?
Adventist Health Clear Lake is a 25-bed, critical access hospital serving Lake County with key service areas including 24-hour emergency care, imaging, intensive care, maternity, physical rehabilitation, pulmonary rehabilitation, surgery and 10 rural health clinics that provide behavioral health, cancer, dental, family medicine, OB/GYN, pediatrics, neurology, orthopedic and pain management to name a few. Home to Clear Lake, California’s largest natural freshwater lake, Lake County is a great place to live and work. From every corner, there are pristine views of gorgeous landscapes, beautiful mountains, valleys and rolling hills dotted with rows of vineyards and charming small towns. Located just two hours by car from the San Francisco Bay Area, Sacramento Valley or Pacific Coast, Clear Lake is a great place to be if you’re a weekend warrior.
Job Summary:
Coordinates the day-to-day activities and management of patient access services in clinical setting, such as pre-registration, registration, admissions, payment collection, and other functions. Assumes responsibility for communication systems within departments. Provides guidance to staff within the latitude of established work area and policies. Works on assignments that are considerably difficult requiring judgment in resolving issues or in making recommendations. Works with sensitive and confidential information, often involving the interpretation of policies and procedures to guide use.
Job Requirements:
Education and Work Experience:
- High School Education/GED or equivalent: Preferred
- Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
- Five years' relevant experience: Preferred
Essential Functions:
- Obtains all required information for patient admission, such as insurance provider information, financial information, and other information.
- Coordinates payment collection processes.
- Maintains communication between departments and adheres to regulations.
- Performs other job-related duties as assigned.
Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.
Salary : $18 - $27
