Adventure Aquarium - Guest Experience Team Member

About us:

As a Herschend Family Entertainment property, Adventure Aquarium is in the business of creating memories worth repeating by greatly exceeding guest expectations, serving others, creating emotional connections, and seeking constant improvement. Stewardship, guest satisfaction, and team member satisfaction are our core areas of focus. We aim to be a great place to work for great people by leading with patience, kindness, humility, respect, unselfishness, forgiveness, truthfulness, and trust. Together, we will create emotional connections that will last a lifetime!

What you’ll do

• Deliver fun and entertaining performances during scripted shows and improvisational interactions with guests during daily activities and games, narrating animal feeds put on by Husbandry staff, and performing engaging educational talks at exhibits
• Work in costume to deliver programs and entertain Aquarium guests of all ages
• Adhere to given dialogue and communication
• Facilitate Touch Exhibit experiences
• Maintain show quality standards, which excite and impress guests
• Participate in Aquarium related education, public relations, and guest programs including facility tours and after-hours events
• Proactively interact with guests as Adventure Aquarium’s mascot and other characters during the holiday season
• Set up and breakdown equipment and activities; ensure touch exhibits operate smoothly, including monitoring animal and guest safety throughout the day
• Support Adventure Aquarium’s overall guest experience through excellent guest service and provide operational support as needed
• Assist the Guest Experience department with other interpretative duties as needed

What you’ll bring

• 6 months – 1 year of customer service experience required
• Ability to work weekends, holidays, and occasional evenings, with a strong preference for availability Thursday through Sunday.
• Mascot or character experience preferred
• Friendly, outgoing, and proactive individual
• Successful completion of pre-employment background check
• Allergies related to animals or plants, which might interfere with the ability to work, must be controlled by medications or protective equipment.
• Ability to remain on feet for long periods of time, sit for long periods of time, climb stairs, bend and stoop, walk long distances
• Ability to work in all weather conditions
• Ability to lift up to 30 pounds

Who You Are

You are someone who strives for excellence in all you do. You are friendly and communicate well with all levels of employees. You are excited about joining a company that operates as a team, all working together to achieve the same company goals.

What you’ll get

• Hourly rate of $15.50
• 401(k) and Profit-Sharing Plan after 3 months of service.
• Day one access to fully funded tuition and tuition assistance programs through our GROW U program.
• Free admission and 24 General Admission tickets annually, to be used by family and friends.
• Complimentary tickets to local attractions when available.
• 30% Discount at our Retail and Photo areas, as well as in-house food vendors.
• Training and development.

Special Requirements:

• Successful completion of a background investigation.
• No allergy to plants or animals which may interfere with ability to work.
• Able to work outdoors in all weather conditions.
• Able to spend most of the workday walking/standing in aquarium public spaces.
• Ability to push/pull up to 50 pounds.

Adventure Aquarium, A Herschend Family Entertainment Property, maintains a continuing policy of non-discrimination in employment. Herschend is an equal opportunity employer and complies with all applicable laws prohibiting discrimination based upon race, color, sex, age, religion, national origin, gender identity, sexual orientation, as well as any other category protected by law. Furthermore, it is our policy to provide equal opportunity to individuals with disabilities and protected veterans in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: recruiting, hiring, promotions, demotions or transfers, layoffs, recalls, terminations, rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Salary : $16