Guest Service Agent Overnight - Part Time

Harbor Winds Hotel in Sheboygan, managed by Adventure Hospitality, is looking for a part-time Overnight Guest Service Agent to join our talented and growing team. This role will work on average 2 days per week, second shift between 10 pm and 6 am. We are a family-run, growing company with two locations in Wisconsin. Our focus is on small boutique hotels, where we love the craft of creating unique and memorable experiences for every guest.

Harbor Winds Hotel is a 26-room boutique hotel located on the riverfront in Sheboygan. We are starting an exciting renovation and will have an expanded lobby and a new bar by the end of 2024. This role is responsible for creating and cultivating the end-to-end guest experience so that guests write 5-star reviews and have all their friends wanting to come to Harbor Winds.

Example of Responsibilities

• Greeting and welcoming all guests with a smile and uplifting energetic presence.
• Ensuring grounds are safe overnight, including shoveling as needed during the winter of main walkways.
• Doing frequent walks around the inside and outside all the property as per our standard operating procedures.
• Assisting with laundry, including washing and folding linens & towels.
• Checking guests in and out of their rooms
• Booking reservations for guests over the phone and in person.
• Providing guests with hotel and area information.
• Handling guest payments (credit card and cash) following standard operating procedures
• Responding to reservation requests made by guests.
• Answering incoming phone calls for the property.
• Making coffee.
• Selling and serving alcohol as assigned.
• Ensuring the grounds and public areas are shining their best for our guests.
• Promptly responding to guest requests while staying with us, including minor maintenance tasks.
• We are a small and close team, and our willingness to assist anywhere on the property as needed, including housekeeping, is in our DNA.

For our part-time team members, we offer paid time off (PTO), where you earn paid time off for every hour you work, starting on your first day. Team members also receive team member and family discounts at Adventure Hospitality locations and partner hotels through Stash Hotel Rewards.

Must work nights and weekends between the hours of 10 pm and 6 am, be able to lift over 50 lbs., constantly be on your feet, sit for periods at a desk, be a self-starter, able to work alone, and be a step ahead of your managers and guests needs. This role requires you to have or are able to get your City of Sheboygan Operators License (Bartending License). If you still need to get your license, we will pay for the course and license fee. Our accounting/audit process is automated, so this position does not require audit experience.