What are the responsibilities and job description for the Guest Service Agent position at Four Points by Sheraton Appleton?
Job Summary
As a Guest Service Agent, you will be the first point of contact for guests at our hotel, providing exceptional customer service and ensuring a positive guest experience throughout their stay.
Responsibilities
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out processes
- Handle guest inquiries and provide information about hotel facilities and services
- Respond to guest requests promptly and professionally
- Process reservations and cancellations accurately
- Manage guest accounts and payments
- Coordinate with other hotel departments to meet guests' needs
- Ensure the lobby area is clean and presentable
Experience
- Prior experience in hotel management or hospitality is preferred
- Bilingual skills are a plus
- Familiarity with night audit procedures is beneficial
- Knowledge of resort operations is advantageous
- Strong guest relations and customer service skills are essential
- Experience in front desk operations is desirable
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Appleton, WI 54913 (Required)
Ability to Relocate:
- Appleton, WI 54913: Relocate before starting work (Required)
Work Location: In person
Salary : $15