What are the responsibilities and job description for the Application Support Rep position at Advisor Group?
Current Employees and Contractors Apply Here
Osaic Careers
Infrastructure FP Services Team Opportunity in Financial Services
Application Support Representative
Location(s) :
Atlanta : 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339
La Vista : 12325 Port Grace Blvd, La Vista, NE 68128
Oakdale : 7755 3rd St. N, Oakdale, MN 55128
Scottsdale : 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255
St. Petersburg : 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702
Osaic has returned to a hybrid work schedule, so we are seeking candidates prepared to work a split schedule between home and the office.
Role Type : Full Time
Salary : $70,000 - $80,000 per year annual bonus
Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, experience, and education.
Our competitive salaries are just one component of Osaic's total compensation package. Additional benefits include : health, vision, dental insurance, 401k, vacation and sick time, volunteer days and much more. To view more details of what you can look forward to, visit our careers page : https : / / careers.osaic.com / Creative / Benefits
Summary :
This position will be responsible for all aspects of the local technical infrastructure of each RPO (Regional Planning Office) including Software Compliance, Business Continuity Planning, Disaster Recovery, Telecommunications, Application support, Printing, Security Policy Enforcement and Local Area Network support.
The candidate will understand the business and provide training and orientation to new recruits (planners and staff). The position will entail assisting and escalating problems on a national level providing a consistent model for support for the enterprise.
Responsibilities :
- Technology support Financial Professional's practices Including :
- PC Hardware Troubleshooting including device deployments and life cycle management
- PC applications support including O365 and proprietary applications and Windows 10 / 11 Operating systems
- Network Troubleshooting
- Onboarding and offboarding users
- Handle daily support calls for clients. Provide telephone, remote and on-site support to users.
- Second level support for remote users' broadband, cable and VPN connectivity. Interfaces with users, consultants, technical teams, and vendors to install and configure new servers, switches, routers, and other technical hardware.
Education Requirements :
Basic Requirements :
Preferred Requirements :
Current Employees and Contractors Apply Here
Salary : $70,000 - $80,000
