What are the responsibilities and job description for the IT Support Specialist position at Advisory Alpha?
Position Summary
The IT Support Specialist provides support for users with computer and software issues and also implements and maintains automated infrastructure. They will need to identify problems, brainstorm solutions and analyze answers.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Infrastructure as Code (IaC): Design, implement, and maintain automated infrastructure provisioning using tools such as Terraform, Ansible, or CloudFormation
- Network Configuration: Configure, manage, and optimize network environments, including firewalls, routers, switches, and VPNs.
- SQL Server Administration: Oversee the deployment, configuration, security, and performance tuning of SQL Server databases.
- Cloud & On-Prem Infrastructure: Work with cloud providers (AWS, Azure, GCP) and on-prem environments to ensure high availability and security.
- Monitoring & Optimization: Utilize monitoring tools to maintain infrastructure health and ensure optimal performance.
- Security & Compliance: Implement security best practices, manage patching, and ensure compliance with industry standards.
- Collaboration: Work closely with Development and Data teams to align infrastructure with business needs.
- Hardware Configuration & Support: Manage workstation setup, procurement, and maintenance to support employee productivity and IT security.
- Perform other duties as assigned.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Bachelor’s Degree in Computer Science or relevant field
- IaC Expertise: Hands-on experience with Terraform, Ansible, or equivalent tools.
- Networking Knowledge: Strong understanding of networking protocols, VLANs, firewalls, and VPNs.
- SQL Server Administration: Proficiency in SQL Server installation, configuration, backups, tuning, and troubleshooting.
- Cloud Platforms: Experience with AWS, Azure, or Google Cloud infrastructure.
- Scripting & Automation: Proficiency in PowerShell, or Bash.
- OS Administration: Experience managing Windows and/or Linux servers.
- Security Practices: Understanding of IAM, encryption, and network security best practices.
- Problem-Solving: Ability to diagnose and resolve complex infrastructure issues efficiently.
- Attentive to details and accuracy while balancing multiple tasks and projects
- Ability to remain positive regardless of the situation
- Desire to be part of a flexible, team-oriented environment and contribute to the aggressive growth of a small business
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $55,000 - $65,000