What are the responsibilities and job description for the IT Support Specialist position at Challenge Manufacturing?
Who We Are
Challenge’s mission is to manufacture with operational excellence by empowering our employee-owners. As a leading tier 1 supplier of complex metal assemblies for the global automotive industry, we drive innovative solutions for future mobility. We believe the best ideas come from individual unique perspectives. These ideas combined with the teamwork of industry leaders allow us to accomplish any challenge. Our team members take pride in the work we do and embody our core values of safety, ownership, and teamwork every day; they are the true driving force in our operations.
Challenge is proud to be one of the largest employee-owned automotive companies in North America. One of the many benefits of joining the Challenge team is the ESOP program. This program allows Challenge to give shares of the Company to all employee-owners annually. These shares are an additional retirement benefit that will continue to grow during your time at Challenge. Being part of an ESOP means our employee-owners share in Challenge’s success!
Together we own Safety! Challenge is #QualityDriven and #PeoplePowered!
Who We Want
We are looking for an IT Support Specialist I to join our team! This employee will work under the IT Operations Manager. The ideal candidate will have strong customer service and communication skills. The perfect candidate will bring passion and positivity with a solution focused mindset. They will also have a passion for technology, troubleshooting and a desire to learn and develop their skill set. This person will thrive in a fast paced rapidly growing environment with a strong ability to work independently and work well within a team on a broad variety of tasks and projects.
What You'll Do
This will be a first shift position M-F 8:30AM-5:00PM located at our Corporate Office in Walker, MI.
Occasionally, this may require you to arrive early, stay late, or work on weekends, outside of our regular hours, to ensure we successfully meet customer needs, deadlines, or urgent requests.
What You Need To Have
We’re excited to offer a range of awesome benefits, including medical, dental, and vision insurance, a Health Savings Account with annual employer contributions, Flexible Spending Accounts, company-paid Short-Term Disability and Basic Life Insurance, Voluntary Life and Long-Term Disability options, an Employer 401k Match, ESOP shares, tuition reimbursement, a Referral Bonus Program, Challenge Incentive Program, and paid time off.
Please note, while these benefits are part of what we offer, they may not all apply to this specific role. The details shared in this job description are intended to give you a general idea, but duties and responsibilities may evolve over time, with or without notice. And of course, we’re happy to provide reasonable accommodations to help individuals with disabilities succeed in their role.
Challenge’s mission is to manufacture with operational excellence by empowering our employee-owners. As a leading tier 1 supplier of complex metal assemblies for the global automotive industry, we drive innovative solutions for future mobility. We believe the best ideas come from individual unique perspectives. These ideas combined with the teamwork of industry leaders allow us to accomplish any challenge. Our team members take pride in the work we do and embody our core values of safety, ownership, and teamwork every day; they are the true driving force in our operations.
Challenge is proud to be one of the largest employee-owned automotive companies in North America. One of the many benefits of joining the Challenge team is the ESOP program. This program allows Challenge to give shares of the Company to all employee-owners annually. These shares are an additional retirement benefit that will continue to grow during your time at Challenge. Being part of an ESOP means our employee-owners share in Challenge’s success!
Together we own Safety! Challenge is #QualityDriven and #PeoplePowered!
Who We Want
We are looking for an IT Support Specialist I to join our team! This employee will work under the IT Operations Manager. The ideal candidate will have strong customer service and communication skills. The perfect candidate will bring passion and positivity with a solution focused mindset. They will also have a passion for technology, troubleshooting and a desire to learn and develop their skill set. This person will thrive in a fast paced rapidly growing environment with a strong ability to work independently and work well within a team on a broad variety of tasks and projects.
What You'll Do
- Resolve problems reported to the call center by phone or web tickets.
- Provide first-level contact and problem resolution for customer issues.
- Provide timely communication on ticket status and resolution.
- Update and maintain Help Desk Documentation and knowledgebase articles.
- Other functions as directed by management.
- Answer phone calls entered into the call center. Resolve or escalate issue as needed.
- Acknowledge and work on incoming Help Desk web tickets, resolve or escalate as needed.
- Quickly and effectively communicate with customers within the set SLA.
- Work with vendor to resolve issues when required.
- Configure/image desktops or laptops as needed.
- Continually update and improve our documentation of a customer environment.
- Continuously improve upon technical skills sets within assigned areas of expertise.
- Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast-paced environment.
- Regular, predictable, and punctual attendance.
This will be a first shift position M-F 8:30AM-5:00PM located at our Corporate Office in Walker, MI.
Occasionally, this may require you to arrive early, stay late, or work on weekends, outside of our regular hours, to ensure we successfully meet customer needs, deadlines, or urgent requests.
What You Need To Have
- Associates degree in computer science, computer systems and networks, network security or equivalent work experience.
- Demonstrate strong organization skills, excellent communication skills (both oral and written), detail oriented, and ability to multi-task in a result driven environment.
- Clear and effective verbal and written communication skills.
- A working knowledge of the Windows Operating System.
- Demonstrated Fast learner – we provide knowledge base articles and training to help you help our end users, you will need the ability to find and understand instructions on the fly and turn them into successful resolutions for our user community.
- Outstanding customer service – a real desire to make every caller happy with the service you are providing.
- An understanding of Active Directory account creation, PW resets, and other basic AD administration tasks preferred.
- Basic network knowledge and troubleshooting skills.
We’re excited to offer a range of awesome benefits, including medical, dental, and vision insurance, a Health Savings Account with annual employer contributions, Flexible Spending Accounts, company-paid Short-Term Disability and Basic Life Insurance, Voluntary Life and Long-Term Disability options, an Employer 401k Match, ESOP shares, tuition reimbursement, a Referral Bonus Program, Challenge Incentive Program, and paid time off.
Please note, while these benefits are part of what we offer, they may not all apply to this specific role. The details shared in this job description are intended to give you a general idea, but duties and responsibilities may evolve over time, with or without notice. And of course, we’re happy to provide reasonable accommodations to help individuals with disabilities succeed in their role.
